Hard to hear caller on iPhone 5s. Poor hearing from the interlocutor on the IPhone. Phone hardware failure

The problem is this: when you call, you can not hear the interlocutor, i.e. if you call, you can not hear the beeps and the voice of the interlocutor, if the call is transferred to the speakerphone, then the voice appears. This is a fairly common problem with the iPhone 6, judging by the number of people reporting to our service center.

Broken speaker- this is the first thing that may seem, but in practice it turns out that the problem can be not only hardware, but also software. At home, independently without special equipment, establish the cause iPhone malfunctions 6 is problematic, but we will name some of them.

Main reasons:

• Reload phone if this is the first time the problem has occurred. To do this, turn off your phone and turn it on again. After that, contact the service center. Seeking professional help in a timely manner can significantly reduce the cost of repairs.
• Firmware failure. If the sound disappears intermittently, it sometimes works fine. In this case, you need to update the firmware on the iPhone 6;
• Third Party Programs. A quiet sound during a phone call may appear due to third-party software. Check if you have recently installed any programs that may have affected the audio settings on the system. In this case, you need to remove the programs and restart the iPhone. As a rule, after such actions, the problem disappears.
• Quiet lever is in the “mute” position, while the red mark on the lever is visible on the phone. Switch the lever to another position.
• Headphones or portable speakers were not correctly extracted, so quiet sound the interlocutor may appear suddenly. Therefore, we recommend that you remember whether you connected headphones before the appearance of this problem. Try plugging the headphone plug back into the jack and gently pull it out. If this does not help, the problem may be in a damaged upper cable or audio jack.
• Volume down to the minimum. If, when talking on the iPhone, you can hardly hear the interlocutor, then first of all you should check if the volume for calls is set to low in the system. To do this, during a call, press the volume up button. If the volume is at a high level, but the interlocutor is still not audible - check if the problem appears when talking with other people. It is possible that the cause of poor hearing is on the other side of the tube.
• Faulty speaker. The most common cause of its failure is the ingress of water, which contributes to the appearance of a short circuit in the system board circuits. Also, the speaker starts to work poorly after dirt gets into it. If the protective mesh becomes clogged, it will be problematic to hear the caller.
• Mechanical damage. If the phone is dropped, then not only the speaker, but also the microphone can easily be damaged in it. Drops and bumps typically damage the audio cable or speech codecs on the iPhone 6 system board.
• Dust ingress. To fix this problem, you need to disassemble the phone and clean the speaker holes, often dust and dirt get there. In this case, we recommend that you contact the service center.

If, after all of the above methods, the volume of the voice also sounds quiet or fuzzy, then the problem is solved completely.

The ITcom service center guarantees fast and necessary diagnostics of your device, as well as its high-quality repair in the shortest possible time.

What to do if you have just stopped hearing the caller?

• When you notice the first symptoms of a breakdown, take the time to urgently contact the special ITcom Service Center in Kharkov, where you will be provided with technically correct and urgent assistance. At the same time, it is better to have one company in contacts that has confirmed its professionalism and inspires confidence in order to solve such issues. We may well become such a service, since we offer a full range of repair services for modern iPhones and other simpler devices.
• In addition to everything else, our specialists will advise you, indicate the cause of the malfunction, and give a guarantee for the work performed. As a result, your iPhone will work for a long time and stably.

Attention, this is very important!

Major user error- this is a solution to wait until the problem disappears by itself, and the iPhone 6 will fix itself. , is not comparable to buying a new smartphone, so do not put off going to the workshop.

Have you noticed that with some calls on your iPhone, the interlocutor becomes inaudible? This problem quite common among owners of Apple smartphones. Its cause may be both an iOS error and a malfunction or contamination of the iPhone receiver. What to do in any of these cases is described in this manual.

Check volume and connections

Initially, you need to check the basic settings. First, make sure that the volume during a call is not set to the minimum. During a call, adjust the volume using the control buttons - the volume indicator and its current status should be displayed on the screen.

Secondly, make sure that a headset is not connected to the iPhone, as there will be no sound in the smartphone receiver in this case. Make sure nothing is plugged into the headphone jack or dock connector, and iPhone stuck in headset mode. In addition, go to the menu " Settings» → Bluetooth and turn off Bluetooth.

Clear receiver

The iPhone receiver may not work properly if it is dirty or clogged. Make sure the receiver is not blocked by anything, such as protective film or a cover, and also check whether the receiver grill is clogged. In the latter case, it is necessary to clean it with a clean, dry brush with soft bristles.

Advice! If you have just purchased an iPhone, remove the plastic films from the smartphone panels.

Force restart your iPhone

Quite often, the problem with the poor performance of the iPhone receiver is due to a software bug. Force reboot your smartphone by holding down the buttons Food and Home(volume down button on iPhone 7/7 Plus) in order to reset errors.

Restore iPhone

Even more in an efficient way fixes software error is iPhone recovery. For this:

Note: Your computer must be up to date iTunes version. You can update iTunes on Mac from the Updates tab on Mac App Store, on Windows under Help → Updates. If iTunes is not installed on your computer, download latest version can on Apple official website.

Step 1. Download the latest one for your iPhone iOS version on the this site .

Step 2. Connect your iPhone to your computer, then enter your smartphone into recovery mode. To do this, simultaneously press the buttons Home and Food on the 10 Seconds, then release the Power button, but keep holding the button Home during 6-9 seconds. If you've done everything correctly, iTunes will report detecting an iPhone in recovery mode.

Note: Putting iPhone 7 and iPhone 7 Plus into recovery mode is slightly different. Instead of the Home button, you have to hold down the volume down button.

Step 3. Hold down the key Shift and holding it press " Reestablish» in iTunes. In the window that opens, select the previously downloaded firmware file.

Step 4. Confirm the start of the recovery procedure.

Sometimes an Apple smartphone user is faced with the most annoying problem - when the interlocutor is not heard on the iPhone 6. In exceptional cases, this is due to operator failures. If so, and on iPhone 6 you can’t hear the interlocutor due to loss cellular communication just wait a while and reboot your device. If this does not help, you need to look deeper for the root of the problem.

When talking on the iPhone 6, I can’t hear the interlocutor: what to do?

First of all, if your iPhone 6 lost sound during a conversation, you should update operating system and restore your phone. These steps help to independently solve many problems in the operation of Apple devices. However, if this does not help, and during a conversation on the iPhone 6, the interlocutor is still not heard, there is a significant reason for concern. However, do not rush to panic.

If the sound is gone on the iPhone 6 and you can’t hear the interlocutor, make sure that it’s not inattention. In conversation mode, use the volume buttons - what if during the last conversation you accidentally turned the volume down to a minimum? As for breakdowns, the first thing to do is to suspect a broken speaker. Also, the reason that the interlocutor cannot be heard in iPhone 6 may be due to a malfunction of the audio codec on the board.

Slightly less common in the iPhone 6 is the sound disappearing during a conversation when the phone thinks that headphones are connected to it. Try to insert the headphones into the audio jack and pull it out sharply. If the audio jack and the cable connected to it are in order, this simple measure will help. Also, it will not be superfluous to clean the sound channel - it is possible that the interlocutor is not heard on the iPhone 6 due to dirt getting into the speaker hole.

The fastest and safest way to find out why the other person is not heard on the iPhone 6 is to seek the help of specialists. Our service center provides free device diagnostics. The company's masters will quickly determine the exact reason why the sound disappeared on the iPhone 6, and then offer options for solving the problem. Depending on the specific problem, device repair will take from one hour to two business days.

If the problem occurs with the owner of the iPhone 4, most likely one of the microphones is broken. This model has two. The service center will replace the structural part with a new one. If sound problems appeared after the gadget was dropped, hit, you have problems with the audio controller. This part must be replaced as soon as possible. This must be done in a trusted service center.

Sometimes sound problems occur for the following reasons:

• Headphone plug problem.
• Switch closing. In this situation, you must carefully pull out the headset, restart the gadget.
• Years of iPhone use. Most often, you have to replace the audio jack or the top audio cable.
• Using Bluetooth. In this situation, you need to go to the settings of your phone and turn off Bluetooth.

Sometimes the user, without realizing it, presses the side key during a conversation, which turns on the silent mode. In this situation, it is necessary to check which mode is activated, whether the volume on the iPhone is turned down.

The reason is considered separately - the installation of suspicious programs. The user must remember which applications he installed recently. Only after deleting the application and rebooting, the iPhone will function normally again.

There are no specific patterns that would accurately indicate the presence of problems. An experienced craftsman carefully inspects the device, checks it, and only then proceeds to repair.

The situation when iPhone can not hear the interlocutor , extremely unpleasant. After all, the breakdown of the speaker practically nullifies one of the main functions of the smartphone - phone calls. However, before contacting the iPhone-invest service center, check whether the cause is really a device malfunction or the cause of poor hearing can be eliminated on your own.

Why can the person on the iPhone be inaudible?

There are several signs by which you can identify a real problem in dynamics:

• The device will soon fail if iPhone hard to hear the interlocutor or the voice is muffled even at the highest possible volume level. And during a conversation, crackling or noises constantly appear that are not explained by natural causes.
• The speaker does not work if you can't hear the other party's voice or sound when playing audio files.

However, it is not always the fault that I can't hear my interlocutor on iPhone is a faulty speaker. Usually a device failure is one of the rarest causes:

• Sometimes the phone "thinks" that a headset is connected to it. In this case, it is worth checking the connector for dust, dirt and small debris, and if necessary, gently clean it. hole in in perfect order? Try to insert the headphone plug again and pull it out sharply, the phone setting should change. If this does not help, then you should contact the service center, most likely the problem is in the upper cable or audio connector, which will have to be replaced.
• Also hard to hear the interlocutor on iPhone maybe due to pollution, but already in the protective-decorative mesh of the speaker, due to which the communication volume is qualitatively reduced. In this case, a thorough and accurate cleaning of the sound channel is required. You can, of course, cope with this procedure yourself. But iPhone-invest service experts recommend that you seek professional cleaning of the speaker, which will extend the life of the device and prevent its premature failure.

If everything is in order with the settings and cleanliness of the phone, but the sound is still not audible, most likely the speaker itself has failed. In this case, you need to contact the iPhone-invest service center. Our professional specialists will qualitatively and quickly produce iphone speaker replacement to a new original part. The cost and terms of repair work depend on the level of malfunction and phone model, but in most cases our masters fix the malfunction in an hour, the price of the service starts from 200 rubles.