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How to return Russian Railways tickets purchased via the Internet? Refund of railway tickets Is it possible to return an electronic ticket of Russian Railways

The system of electronic tickets in Russia has been operating for more than one year, and today their sale online and by bank transfer through the website http://pass.rzd.ru is a very popular service. Everyone who has access to the Internet can, at any time convenient for him, without leaving the four walls, book the desired place for the selected date. To return the document back to the system if circumstances make the trip impossible is also realistic.

Since when redeeming an electronic ticket, the money requested for it is paid instantly, it is impossible to return an unused desired document in one click by simply clicking cancel. For such an operation, there are regulated rules of the Russian Railways. They say that the passenger can cancel his order.

Before returning an e-ticket, be careful if the reason is the wrong design or you are just a different place. As the norms of Russian Railways fix, the ticket you handed over is instantly displayed in the general database and everyone can immediately buy it. While you are re-issuing, it may happen that you will not be able to go at the right time.

If you intend to simply get your money back, then we will consider how this is done and what you need to know. It is not difficult to foresee the outcome of the situation in advance.

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How to return electronic tickets for the Russian Railways train

Information and the current rules are constantly changing, but in some ways they have not changed over the years. To refuse an electronic ticket of Russian Railways, you will have to follow clear rules. Refusal is recorded both through the cashier and online. What is required is a personal passport and the fourteen digits of your coupon.

The Russian Railways ticket will be canceled in accordance with the general procedure, even in the event that the ticket is written off after the end of boarding. You can cancel your coupon within the first 3 hours.

Using the provided electronic registration service, it is realistic to complete the registration if the shipment takes place within an hour.

International trains include special points on return, depending on the direction chosen by the train. Return available tickets to the named CIS countries when the registration stages have actually been passed at most one hour before departure and always from the starting point. Having passed the registration stages for leaving for the same Europe, the return of the coupon is real 6 hours before departure and no less, but also that when there is an hour before departure from the starting point. If there is not enough time, please contact us with a claim.

Cancellation of a purchase on the Russian Railways website

If you intend to return RZD an online ticket purchased for more than one person, all passengers for whom you are acting are automatically recognized as notified of the cancellation of the trip. Therefore, such a complaint as “cancelled without our knowledge” will not give any result. It is acceptable to return your Russian Railways e-ticket separately or cancel the entire order, but there are exceptions. For example:

Coupe in "Sapsan", 1P class coupe, you can cancel your trip only if you cancel railway tickets for the entire number of seats purchased;
If you buy online 2 luxury seats with business service, non-CIS countries, it is allowed to cancel only both at once.

When, after electronic registration, you intend to issue a cancellation of the Russian Railways seat, on Sapsan under the round-trip program, a guaranteed money back is real if the following conditions are met:

When canceling trips in both directions, you must successively first return the reservation “back”, and then the direction “there”, but not vice versa;
Railway management allows you to cancel a ticket purchased by Russian Railways, regardless of the destination;
It will not work to return an electronic Russian Railways ticket at the “there” rate, leaving the return one.

Before canceling a trip and asking for money back, keep in mind that after exchanging a coupon for a paper form, cancellation of such an online ticket is not possible, only through the cashier.

Procedure Differences
Direction	From email registration	Without e-mail registration
Internal (exclusively in the expanses of the Russian Federation)	You must cancel the trip one hour before the departure of the train from the starting point.	The deadline for canceling an order is when you want and from your starting point.
International (CIS)
International (long-distance, Europe)	One hour before departure from the starting point or six hours before departure from your platform.	Six hours from the passenger station.

Whether it will be possible to return the money for a Russian Railways ticket bought on the Internet is related to the time when exactly you cancel your trip. No matter how the circumstances are, the less before departure, the more money you will be kept when transferring to a card. If, when ordering electronic seats, you paid for them by bank transfer, the amount will be returned exclusively to a bank card. There is no point in asking for a different arrangement.

Step-by-step instructions for returning a ticket

The rules in force today make it possible to freely return an electronic ticket to an open base in Russian Railways through simple sequential actions. But the fact whether it will be possible to return the fee paid for the electronic ticket is directly affected by the time remaining before the train's departure.

Instructions on how to cancel your RZD trip, step by step:

When looking at this how-to-cancel-it-e-ticket guide, don't rush through the step-by-step process if you just want to make adjustments. All actions on the Internet pass very quickly, while you are issuing a new coupon, the places are already sorted out.

But, no less important, it is impossible to exchange a ticket via the Internet and the Russian Railways portal. First you have to hand over the already paid document, and then order a new one. When renting a seat, it is important to be aware of such a simple thing as the inability to cancel your decision and get a ticket back. This is the case where haste sometimes becomes the enemy.

Refund of an electronic ticket through the cashier

A simple classic scheme: when you initially buy a ticket at the box office, you will have to return it exclusively at the Russian Railways box office. When your travel document for the train is initially electronic, and the paper form has been received, the trip can also be canceled only through the ticket office. Whether you have good reasons not to come to the station is not taken into account.

You can compensate for the material damage later, if in any way you do not have time at the cash desk, for good reasons and the right to claim. But it also requires clear conditions, which will be discussed a little later.

The return of railway tickets purchased via the Internet is acceptable at any box office in the Russian Federation. If a trip to European countries is canceled - through the international cash desk.

Another nuance of Russian Railways is that if you return the ticket through the box office, the funds are returned in the way they were paid. If you want to return a place purchased for non-cash, the finances will be returned to you on the card from which the electronic booking was paid. Regardless of your consent, circumstances, other nuances, it’s not even worth wasting time to demand exceptions for yourself - employees cannot break the law, these rules were not invented by railway workers, and for violation they will incur significant administrative penalties.

Referring to internal acts, Russian Railways must come to the box office in person to return electronic tickets. Take your personal passport and online-bought train tickets. Only numbers of fourteen digits are allowed.

Asking the question whether it is possible to return a travel ticket to Russian Railways through another person, one should answer that there really is such an opportunity. But this other person will have to issue a notarized power of attorney.

If you do not travel often, it is advisable to register on the railway website in order to be able to perform the necessary operations regarding Internet tickets on a registered account. This is especially convenient if you need to issue a return without wasting time.

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Is it possible to return an award ticket purchased for Russian Railways bonuses

Today, the Russian Railways Bonus service is offered to the public, thanks to which points are accumulated for all trips by train. The program applies to tickets on the Russian road (domestic directions) and foreign trips by Sapsan, Allegro and partners. Earned bonuses can be exchanged for trips, so the question arises as to whether it is possible to rent a seat booked for points.

In fact, yes, the Russian Railways e-ticket purchased in the loyalty program can be returned. How? In exactly the same order as with the places that are bought for money, the instructions are identical.

Having canceled a trip to the Internet, Russian Railways tickets are again in the database instantly, but it will not be possible to return your bonuses in such a time frame. Is it possible to start worrying if you need to buy new travel cards urgently? No. In fact, passengers who purchased a ticket for money by bank transfer receive funds on the card within five to 30 days. At the same time, bonuses are returned in less than ten minutes.

Regardless of the time of refusal, no commission will be taken - the accumulated points will be returned in full. You get a triple benefit: a purchase without money, a full refund if you refuse, and in just five minutes.

With the return of the premium seat, if you issue it more than 8 hours before departure from the starting point, everything is returned to you in full under the terms of the program, both money and bonuses. If the refund occurred less than eight hours before departure, the used amount of money has the right to be partially refunded, but the bonuses are still in full.

Fee for e-ticket refund

Is it possible in practice to return the money, changing your mind to go, depends on the time of registration of a particular refusal. Russian Railways pays a commission when returning electronic tickets. How to find out how much they will charge you, see below:

Rent 2 hours - full price;
For a period from 2 to 8 hours - 100% of the price or 50%;
8 hours - the entire amount, regardless of the direction of travel in the country.

A fee is added to the amount due to be refunded. The passenger will have to pay a certain penalty in the amount of 185 rubles and 40 kopecks from each seat that he refused. This money is collected immediately, regardless of the desire of citizens - the due amount minus 185.40 is simply returned.

As for long-distance international destinations:

6 or more hours - full refund;
Less than 6 hours - nothing will be given.

The fee above is 10 euros.

For CIS and close routes:

Failure more than a day - 100%;
Return less than a day - 100% or 50%.

Based on these rules, if you intend to postpone the trip, you should not postpone the return. Ultimately, this can significantly affect your wallet.

Refund deadlines

It is equally useful to know about the time frame. Russian Railways, in case of refusal of passengers from purchased seats, refunds money within a period of five to thirty days, which does not violate the approved rules of the carrier. The countdown of this time starts from the date when the refusal of the electronic ticket was registered by Russian Railways. The method through which you can pass the boarding of the train does not matter as much as the date.

If you are delayed in the return transfer of funds, you must contact the bank.

The deadlines for the return of railways apply to tickets purchased by bank transfer. If you buy with cash, you will be refunded in cash immediately at the checkout. By canceling the purchased ticket a day before the train, on the Internet or through the station, you will lose only the percentage of the fee and the commission.

Unfortunately, almost all internal regulations and legislation are drawn up in such a way that a person, in any case, pays at least something. Therefore, it is in your interest to clearly know when, what and how best to do in order to lose a minimum.

Claim ticket refund

The essence of the claim is that the passenger, with the intention of returning the electronic Russian Railways ticket back, submits a claim written in his own hand to the station ticket office. Here such an option of contact as online is not available. The return conditions for Russian Railways e-tickets require that you appear in person at the station of the intended departure.

The right to demand a deferred refund of an electronic ticket purchased knowingly via the Internet on the Russian Railways portal arises when:

The trip was suddenly canceled due to the illness of a person, which is important to document;
The train will move in less than an hour, and the person has completed the electronic registration;
In periods from 0 to 20 minutes and from three to twelve hours upon the departure of the train from the starting point of the person who did not leave.

How to return money for a Russian Railways coupon also has several possible options - by bank transfer or through the cashier. How exactly you paid for the ticket, you will also receive your refund.

The passenger is free to return tickets purchased online with a claim to the railway within 6 months from the date of the incident. A decision on the request is made within a month.

How to restore your claim rights:

Appear in person at the ticket office of the station from which they were supposed to depart;
Fill out a claim application on the form issued to you;
Get receipts with the amount to be returned and deducted.

It's fast and free! Or give us a call (24/7).

Often the desired and real events do not fit together. Going on vacation, and having taken care of purchasing train tickets in advance, you can “run into” a call from your superiors about an urgent call to work. What to do in this case? How to return a Russian Railways ticket purchased via the Internet?

The return of Russian Railways tickets purchased on the website is regulated by the rules issued by it. It is only valid when the boarding coupon has not yet been printed.

Both multi-order and single tickets are refundable. But there are nuances:

By purchasing a travel document online, you can see that the cars are differentiated by class. In "Sapsan" there is a type of car 1 P - a compartment for negotiation. It involves the presence of leather armchairs, a dressing room, a projector, serving drinks, and other services. Tickets are sold for 4 people and are returned only when 4 tickets are returned at the same time.
A partial refund is not possible for an application made at the same price for a certain number of travelers on the Finland-Russia route.
The same applies to “Lux” compartments belonging to category 1 B (business class), designed for two people, including types of services: serving drinks, food, offering newspapers and magazines, transporting small pets. But this applies only to foreign flights with a long distance.

Special rules exist for Sapsan at a special rate - one way and back. It is allowed to return an electronic ticket on the site:
In case of cancellation of the round-trip trip, the document for the return trip is the first to be returned, followed by the ticket of the original destination.

For this, you need to take a paper confirming the return and an application form at the checkout. After filling out the application, it, along with the documentation for the trip, indicating the release of the place, must be given to the cashier or sent by post to the leadership of the North. -Zap. messages to their address. 20% of the amount paid for the return trip will be deducted from the refundable funds.

Registration procedure

There is a difference between situations where electronic registration has not yet taken place, and has already been made. In the second scenario, it is impossible to return the ticket. When canceling an application for several places, when coupons have already been received for some of them, the latter are excluded from the refund mechanism.

When paying for an electronic ticket of Russian Railways, a coupon subject to control with the numbering of the order is printed. It is subject to the rules on strict reporting required for making payments on the card. But it is not valid if the boarding pass is not received.

It is received:

completed registration online;
on the ticket form at the box office;
at the terminal located in the Russian Federation.

Registration for trips within Russia is carried out no later than 1 hour before the departure of the train from the original point. The option is present in those compositions whose data contain the attribute “ER”.

It is produced:

The composition has a marker "ER".
After paying for the fare - for all those who are going on a trip together (if their details are in the application).
Second time in personal account- in any period.
At the same time for several departing or for one Russian Railways ticket.

It is realistic to cancel the electronic registration no later than 1 hour before the departure of the train from the original point of the trip.

This is done:

on the Internet portal;
after receiving a boarding pass at the cashier or terminal in the Russian Federation.

Checkout mechanism

How to return Russian Railways tickets to the box office? There is a dependence on the circulation period.

Return on the Russian Railways website

When returning tickets ordered online and purchased at the box office, there are always losses. Their value depends on the return time and the direction of movement.

How to return an electronic ticket on the portal? This happens taking into account the time interval remaining before sending, and the direction of movement.

When a ticket purchased on the Russian Railways website for a child under five years of age that does not provide for a seat is returned, the fee is not deducted.

Instruction

The steps for redeeming tickets purchased online are fairly simple.

Here is a step by step guide:

Open a personal account on the railway portal.
Find your details or enter "My Orders".
Select the card you are interested in from the list.
Make an inquiry about the status of a travel document.
If you receive an offer to return, accept it by using the "Issue a return" button.
After the appearance of the amount and conditions - study them.
Accept if you agree by clicking "Yes".
Wait for a notification that the return has been issued and the coupon status has changed.
Click "Refund Coupon" to print it out.
Click on "Exit" - at the top right side.

The money for the ordered tickets is transferred to the account from which the payment was made. This happens in the period of time between 7 to 30 days from the date of registration of the return. You do not need to enter account or wallet details.

If it was not possible to return the funds within the prescribed period, you will need to send the card to the issuing bank or the wallet operator (in accordance with the type of payment), issued on paper.

Trains

Article 83 of the Railway Charter (Z-n No. 18-FZ of 01/10/2013) states: it is possible to return a travel document for an electric train if an unscheduled break of more than 1 hour appears in the movement.

But there are electric trains with the 7000th numbering, on which seats are provided. They are called "interregional express trains" because they travel long distances between cities. Tickets can be purchased and returned online. In 2019, the fee is 50 rubles.

If the refund is issued 2 hours before the flight, the cost will be received minus 50 rubles. Less - about 50% and more, in accordance with the ticket price. The lower it is, the larger the amount will be returned. Once the train has already departed, no return is foreseen. In recent years, Russian Railways has been striving to follow world standards in the provision of services. One of the evidence is the order and return of electronic tickets on their website. This method is associated with great convenience and time savings.

With the development of technology, it is becoming easier to live without thinking about all the little things. For example, in the past, in order to buy a train ticket, one had to visit the station, stand in line and make a purchase accordingly.

Now this procedure has become easier, you just need to go to the desired site, select the necessary parameters and buy an electronic travel document online.

Payment is usually made with bank card. There are times when a trip is cancelled. Even in this situation, you can issue a refund. What should I do if I need to reimburse travel expenses? This question can be answered in this article.

How to get a refund for a purchased plane ticket via the Internet?

Usually, when buying e-tickets for an airplane via the Internet, there are rules that you should familiarize yourself with in order not to get into an unpleasant situation. When a document is handed over for no reason, not the entire amount is returned, but some part is withheld in the form of a fine. Its size is individual for each airline.

There are reasons why there is a full refund of the cost of electronic tickets.

These include:

Long flight delay
Refusal to issue a visa;
Rescheduling an aircraft flight or canceling a flight;
Change of route;
Failure to ensure flight connections (in case of purchasing a single document).

The return procedure depends on the method of purchase. If they are purchased through an air ticket office, then the refund amount is received in the same way or on a current account, providing details.

For online purchases made over the Internet, there are several ways to get reimbursed:

Cash;
Electronic transfer;
Transfer to a bank account or electronic wallet.

It usually takes between 3 and 10 days to transfer funds.

For the refund procedure, documents such as a passport (identity document), air ticket, refund claim, account details (if necessary) are required.

The application must contain the reason, a list of attached documents and a claim for reimbursement. All negotiations are in writing.

Non-refundable plane ticket how to get a refund?

Can I get a refund for a non-refundable plane ticket? There are exceptions to all rules, and with non-refundable coupons. It is possible to refund them. This is regulated by the Air Code of Russia.

Refund is possible upon detection of a passenger's illness or the death of his close relative. But supporting documents will need to be submitted before the end of registration, i.e. 40 minutes before the flight departure.

In the event of a flight delay, it is also realistic to receive money for a coupon.

The full cost of the ticket is rarely returned, namely when:

Change of aircraft type;
Cancellation or rescheduling of a flight;
Cancellation of landing at the point of landing of the aircraft;
Illness or death of a passenger;
Service class change.

In case of independent refusal or other reason, a part of the amount is paid. The amount depends on the selected fare, it is different for each airline. If the flight ticket is booked low-cost, in most cases the return will not be possible. The airport tax is also non-refundable.

Can I get a refund for a plane ticket if I'm late?

When a passenger is late for the plane, there is a problem with returning the document. Some airlines provide for a refund procedure, this is the so-called "No-show", when the entire amount or part of it is returned. But when an air ticket is purchased at a promotion, at the cheapest fare or non-refundable, it is most likely impossible to refund the funds.

There are ways to exchange an air ticket, but this is specified in the company where it was purchased.

Refund for Russian Railways ticket

How to get a refund for Russian Railways tickets purchased online? If the purchase of an electronic ticket for traveling by train was made via the Internet, it is possible to return the funds. But the amount will differ from the timing and reasons for the return.

You can give the ticket itself through the railway ticket office or through the Russian Railways website on the Internet or a distribution company.

If after the purchase the electronic coupon is printed out, it can only be reimbursed through the Russian Railways cash desk upon presentation of a passport. When you have not yet had time to print, you can refund funds online via the Internet. To do this, you must use the personal section on the official website of Russian Railways to issue a refusal online.

It is allowed to give an electronic travel ticket no later than one hour before the departure of the echelon. When more than 12 hours have passed since the departure of the train, the funds will not be returned.

Terms for refunding money for Russian Railways tickets to the card

The timing of the refund depends on the method of payment. If payment is made from a card via the Internet, then the terms of return will depend on the bank servicing the card account. But usually it is no more than 30 days.

When paying from an electronic wallet, the funds will be returned after 10 days.

In the case of payment through the cash desk of Russian Railways, the money is reimbursed immediately or the next day.

How much money will be returned when returning a train ticket

The amount of compensation depends on how long the travel coupon is returned before the train departs. If the refund is made more than 8 hours before departure, the amount will be practically the same as the original cost, only minus penalties and fees.

When the train arrives within 2-8 hours, then half the cost of the reserved seat is deducted, i.e. payment for a wagon seat. Accordingly, half the price of the reserved seat and the full fare are returned.

When the train arrives earlier than 2 hours later, the full cost of the reserved seat is deducted, and only the fare is paid.

Did not return the money for the Russian Railways e-ticket

In Russia, the legislation establishes a procedure for returning an electronic train ticket for various reasons. The only condition is compliance with the rules and deadlines.

RZD may not return the funds after more than 12 hours after the departure of the train. When the pass is lost or damaged, it is impossible to refund the money spent. Compensation is possible only upon presentation of the document.

Can I get a refund for a ticket if I missed the bus?

If the passenger was late or did not go due to illness or an accident, then it is realistic to reissue the coupon using the Internet within 3 days from the date of departure, while you still need to pay an additional 25% of the cost of the travel document.

If the passenger needs to receive funds, then the amount will be 75% of the cost. In this case, the reservation and commission are not subject to compensation.

The bus broke down on the way, will the money for the ticket be returned?

The bus broke down on the way or stopped moving for another reason, regardless of the passenger, then the cost must be returned in full.

If the funds refuse to be returned in full, you must contact the carrier with a claim, where the number will be indicated vehicle and departure time.

With the advent of the Internet, it has become much more convenient for people to make purchases and book tickets. What could be easier? You go to the site, register, and then choose the desired direction, date and time. And most importantly, without leaving home, you can choose a suitable place in the car. Yes, and payment occurs in a matter of seconds. Once! And the required amount was withdrawn from the card or electronic wallet. If desired, you can print a ticket and a receipt. But what if you still can't use your purchase? How to get a refund for an electronic ticket of Russian Railways? Where and how can this be done?

What are the real ways to return tickets?

If you have a situation due to which you could not use the previously ordered e-ticket, then you can always give it back. In this case, such delivery provides for the return of the funds spent.

Depending on the timing and circumstances, the amount received will be paid in full or in part. But how can I return the Russian Railways e-ticket?

In turn, the return of tickets is possible in the following ways:

by delivery to the railway ticket office;
using a personal account on the Russian Railways website or the resource of an intermediary company (for example, a tour operator, with the help of which the ticket was purchased).

Sometimes you can return tickets using self-service terminals.

What determines the choice of ticket return method?

When refunding Russian Railways electronic tickets, remember that your choice directly depends on several factors. So, if you have not used the ticket yet, but have already managed to print it out, then you can issue its change only at the box office of the railway station.

And vice versa, if your ticket has remained on the virtual form, then you can receive compensation for not using it online. However, this procedure should be done no later than one hour before the train's departure.

Reasons, terms and conditions of return

Don't know how to get a refund for an RZD e-ticket? We will tell you under what conditions you can painlessly do this. Of course, there can be many reasons for a return, but let's consider the most basic of them (those provided for by the return rules). For example, it is quite possible to return a ticket purchased for domestic Russian trains at your own request. Suddenly you changed your mind about leaving today and plan to do it in a couple of days.

Therefore, if you issued a refund about 7-8 hours before the departure of the train, then minus fines and fees, you will receive an amount not much different from the original cost of the ticket. Also, the return of the ticket is allowed two hours before the departure of the train. But in this case, only the original ticket price is included in the amount of compensation. The money for the reserved seat in such a situation is not returned. Moreover, how to return an electronic ticket to Russian Railways: through the box office or online, will depend on the timing and time of delivery, the presence or absence of a paper form.

The second case, when you will be able to get the full price of the ticket, but also without taking into account the reserved seat, is an illness or injury that happened shortly before the planned departure.

But if you booked tickets for a train going abroad, then you will be able to return them no later than one day before departure. Moreover, the return Money will occur minus a fine (if there is no good reason for everything). Also, for each seat indicated in the tickets, a fee of 185 rubles 40 kopecks is charged.

What is the best way to use ticket refund?

It is possible to return electronic tickets from Russian Railways (it is possible to return the money only if the rules for returning travel documents are observed) either in the usual way or in a claim procedure. Moreover, in a working or usual manner, it is possible to receive a refund using an electronic form only in three cases:

if for some reason you have not passed the electronic registration for the train;
if you have registered and there is more than an hour left before the departure of your train;
if the electronic registration is completed, but you missed the train.

In the claim procedure, the return of Russian Railways electronic tickets is possible in such situations:

if 12 or more hours have passed since the departure of the train, but you did not manage to get on it;
if you did not have time to get on the train for a good reason, for example, due to illness (but this requires a certificate obtained from a medical institution);
provided that the ticket was returned approximately one hour before the train departure;
in the event that you paid for your ticket by bank transfer and decided to return it.

How Russian Railways tickets are returned: online return rules and conditions

In case you decide to send your unused e-ticket online, follow the following rules:

log into your account on the official website of Russian Railways (pass.rzd.ru);
click on your last name or click on the "My Orders" button;
find your electronic ticket that you plan to return;
click on the "Request ticket status" button;
click on the button "Make a refund" that appears on the right;
in the pop-up window, select "yes" and agree to the proposed amount of compensation.

And if everything is done correctly, then in the status of your ticket, the button "Refund issued" will light up. Here's how to return an electronic ticket from Russian Railways without leaving your home. By the way, if you want to see and print all the information regarding all fees deducted from your refund amount, click on the "Refund Coupon" box. And it is this paper confirmation that you should keep with you until the money is returned.

How long does it take for a refund?

According to the current rules of Russian Railways, the return of funds is carried out within 7-30 calendar days from the date of application. Moreover, this operation takes place without your participation (automatically), therefore, you do not need to enter card details and other information about you. The crediting of funds confirms the message that appears in your order status "Refunded".

Note! Before refunding the money for the Russian Railways electronic ticket, the method that you used to make the payment will be checked. So, if you paid not with a card, but with the help of virtual currency or through cash terminals, then the return issuance of funds will be carried out only through the return cash desk.

5/5 (3)

There is no escape from accidents. They lie in wait for even the most collected person, who seems to have planned his every step in detail.

As a result, we have to abandon long-planned events: meetings with relatives and friends, a major purchase or a long-awaited trip abroad or within the country.

And if in the first two cases you will suffer only emotional losses - sadness from the inability to talk with family members or friends, or slight disappointment from a failed acquisition, then in the latter - also financial.

We will warn you right away: whatever the reasons for which you could not use the purchased ticket, no one will return the entire amount spent to you. This applies to both air travel or travel on a liner, as well as travel by rail.

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues.

The latter in our country is in charge of one of the largest monopolists, Russian Railways (actually OJSC Russian Railways).

It is on his website that you can find and reserve an electronic ticket for any available destination. This is not difficult to do and, judging by the fact that you are reading the article on ticket refund, you have successfully completed this step earlier.

But something went wrong: you fell ill, an unexpected and urgent job appeared, and finally you just changed your mind - and now, in order not to lose the entire amount, you need to return the electronic ticket to the company, having received at least partial compensation. How to do this will be described next.

Important! Several main principles of Russian Railways regarding the return of tickets for trains of any direction:

if the document was purchased at the box office of the railway station or Russian Railways (for cash), then you can only get a part of the amount back in cash, at the same box office. The ticket must be returned in full safety;
If electronic document was purchased by bank transfer (currently only one payment option is possible - from a bank card), the money for the return will be transferred to the same card;
cash for a returned ticket is issued immediately, and a transfer to a card can take up to 30 days. If after this time the money has not arrived, you should apply to the bank that issued the card;
immediately after the return procedure is completed, the ticket is again available for free sale on the Russian Railways website, and anyone can buy it.

As already mentioned, for the returned document you will receive only a part of the money spent, the initial amount will decrease due to:

a fine, the amount of which is determined by the carrier depending on the return period: the earlier you are going to return an electronic (or regular) ticket, the more compensation you will receive, however, you should not count on 100% anyway;
a fixed refund fee charged on each “rejected” ticket: in 2018, its amount is 192 rubles 70 kopecks.

Note! It is best to return the ticket to the box office at least 8 hours before the departure time indicated on it: then you will be refunded its full price, except for the indicated commission. If the return was made at least two hours in advance, you will receive 50% compensation for the fare and the reserved seat. If you did not have time to return the reserved seat ticket before this date, you can take your time: the money will not be returned to you.

For electronic tickets, which we will talk about, the rules are a little softer: they can be canceled no later than 60 minutes before departure from your station.

For example, if you have purchased a travel document for a train going from Moscow to Vladivostok, but your point of departure is, for example, Kazan, you have the right to return the ticket and get back part of the money spent no later than one hour before the departure of the train from Moscow . The conditions are undeniably unfair, but are unlikely to change any time soon.

You can see exactly how long an electronic ticket can be returned by simply opening or printing it and finding the item “Electronic registration cancellation is possible until ...” - this will help you more confidently navigate the complex settlement system of the Russian railway monopolist.

Now, having familiarized yourself with the features of the return of Russian Railways electronic tickets and firmly deciding to get your money back, you can proceed to action.

Step 1

In any web browsing program available to you, enter in the address or search line(sometimes they are combined) the address of Russian Railways: www.rzd.ru and follow it, confirming the action by pressing the Enter key, clicking the left mouse button on the transition arrow or in another convenient way.

Step 2

Find in the upper right corner of the opened home page highlighted in red "Login" link, move the mouse pointer over it and confirm the selection with a left-click.

Step 3

Now log in to the site by entering your registration data in the appropriate fields of the login window: login and password. If you have saved them to text file, you can simply copy and paste from there: the Russian Railways system does not set any restrictions on these actions.

After completing the steps, click the "Login" button located in the same window. If you forgot your password, you can follow the link of the same name located there and follow the further instructions of the service.

Step 4

Ready! You have successfully entered the site and now you can freely cancel the previously purchased e-ticket. To do this, you need to find the link highlighted in red in the upper left corner "My orders" and follow it, confirming the action with a mouse click.

Step 5

Find the ticket you need (if there are several orders in your personal account, you can use the convenient universal search form) and left-click on the "Request e-ticket status" button.

Immediately upon processing the request by the service, the inscription on the button will change to another one - "Update the status of the electronic ticket". And just below there will be another button - "Issue a refund". You need it, you can safely click on it.

Step 6

If you are using new version Russian Railways portal (and in most cases it is), before making a return, click on the "Update order status" button.

Step 7

Upon completion of the update process, the system will show a new window in which you can finally find the desired link "Issue a refund". Follow it as mentioned earlier.

Step 8

Happened? Fabulous! Now read the terms and conditions and the final refund amount.

Even if you cancel the ticket earlier than eight hours before the departure of the train, you will still be charged a fixed commission of Russian Railways - 192 rubles 70 kopecks.

After reading the information about the procedure for obtaining compensation, click the "Make a refund" button.

Step 9

In a new window that opens, you will see the inscription "Issued a refund." If you think that in the future you will need a cashback coupon, you can download and print it later by clicking the left mouse button on the "Refund Coupon" link.

The payment document format that opens by default is HTML. It opens easily in browsers and text editors and can be printed without problems.

In addition to this format, you can choose two others: PDF (more suitable for printing, but does not open in some of the previously mentioned applications) and PNG (non-editable picture).

To download a coupon in any of the formats (or maybe in all three), click on the corresponding links highlighted in red.