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The app store does not work on iPhone 7. The App Store does not load: how to solve the problem. App Store search not working

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In this article, we will look at the reasons why your iPhone/iPad/MacBook does not enter the AppStore and why the AppStore does not work in principle. It also gives advice on what to do to solve the problem.

The AppStore usually works without failures, but sometimes users are faced with the fact that the app store becomes unavailable. The problem may be on Apple's side: there are cases when the AppStore simply broke down, ceasing to function around the world. Such situations are extremely rare, and users learn about them quickly enough from social networks. Much more often, the cause of the problem is the incorrect operation of the device itself.

When the iPhone / iPad does not enter the AppStore

If the iPhone does not enter the AppStore, try signing out of your Apple ID and then signing in again. If you're having trouble launching the Store on iPad, try similar steps:

Immediately after logging out, click "Sign in" and enter the data for authorization through your Apple ID. If this does not help, make sure that in the same section there is a checkmark next to the AppStore item. Sometimes it disappears after the next system update, as a result of which the store stops starting.

Another reason for the app store not working could be incorrect time, date, and region settings.

Open Settings, General section.
Go to the "Date and Time" subsection.
Turn on automatic detection of settings or set them manually.

Pay attention to the Internet connection settings. If mobile traffic is used, make sure that the data package has not ended on the tariff. When using Wi-Fi, make sure the connection is established correctly. To rule out connection problems, run on mobile device browser.

Sometimes users are faced with the fact that after iOS updates they lose the AppStore icon itself. To bring it back:

After performing these steps on iPhone screen or the missing iPad icon will appear, and the store itself will open without problems.

If the AppStore doesn't work on a MacBook

On a MacBook, it may also be difficult to launch the AppStore after a system update. The most common cause of the problem is that the program cannot connect to Apple servers. To troubleshoot:

In some cases, the program is removed after the update. To restore it, you need to download the software update package for Mac OS X 10.6.6 (Combo) to your computer. But first you need to make sure that the program really does not exist: sometimes only the icon disappears.

Open Finder.
From the "Transitions" menu, select "Programs".
See if the AppStore is in the list of programs.

If in the list installed applications there is no AppStore, then proceed to download and install the update, after which the problem with launching the store will be fixed.

Restart AppStore

If the AppStore starts but does not work on your mobile device, try updating it. In fact, the application is a browser, but it does not have a separate “Refresh” button. Therefore, you have to use a little trick: press the button on the bottom panel 10 times.

If you have not yet installed the site application and, using the search in App Store, did not find it, it's not your problem. V last hours something is wrong in the Apple application service, and so far Cupertino has not commented on this situation.

The problem is that if you try to search for applications, then the desired programs simply do not appear in the issue. The trouble affected not only our application, but also a large number of communication products (Telegram, Skype, Instagram, Facebook Messenger, Vkontakte and Odnoklassniki.Ru), services for booking tickets and hotels (Aviasales and OneTwoTrip) and even our beloved YouTube.

Interestingly, if you open the tabs with the most popular apps, then there the program data can be seen and safely downloaded. Direct links and downloading updates from the "Purchases" section also retained their functionality.

What the problem may be is not yet known, but at the moment we can already talk about its global nature. There is an increasing number of messages on Twitter from users in many countries complaining about problems finding applications. We'll be monitoring the situation, and if you still haven't installed the AppleInsider.ru app and are having trouble finding it, you can download it from

Lead Analyst Eldar Murtazin has a problem - the App Store doesn't want to download updates or any pages.

Unfortunately, even the Apple app store is not always able to work stably. Most often, the problem lies in the device itself, rather than in the company's servers.

1. Check your internet connection

This must be done first. The active Wi-Fi, 3G, LTE icon still does not mean anything, the network can simply “blunt”.

Solution: Open any web page in the Safari browser.

2. Check the Status of Apple Servers

Sometimes it happens that the Apple servers crash, which leads to the shutdown of some services, including the App Store.

Solution: read the news on the site, or check the system status directly at this link.

3. Retry the update

No matter how strange it may sound, but pressing the button again Refresh can fix the situation.

Solution: go to App Store -> Updates. Disable update download and try again. And so several times. Often this solves problems with downloading updates and the performance of the entire App Store.

4. Check the date and time

If the date and time do not match your time zone, there may be problems connecting to Apple servers. The problem is rare, but you should not forget about it.

Solution: go to Settings -> General -> Date and time. Turn on the toggle switch Automatically.

5. Stop downloading the program manually

An application that has been in the status for a long time can cause the entire App Store to crash.

Solution: Tap on the stuck icon to stop the download. A second tap can restart it and fix problems with updates.

6. Turn on/off Airplane Mode

Internet connection problems may occur due to local network problems.

Solution: Open the Control Panel and double click on the Airplane Mode icon (airplane icon).

7. Check your settings

It often happens that you accidentally or intentionally turned off software updates in iOS settings.

Solution: go to Settings -> iTunes Store and App Store. Turn on the toggle switch Updates.

8. Remove the defective app

Not always tapping on the program icon will fix the problem. Sometimes you will need to completely remove the program and reload it.

Solution: Long press the problematic icon and click on the cross to remove the application.

Enter the name of the program in Spotlight search to make sure that it is no longer there. Open the App Store (if it works) and redownload the app.

If the icon has not disappeared, then uninstall the program through Settings -> General -> Storage. Select an app and uninstall it.

9. Activate autoload programs

If you have multiple iOS devices, start downloading the second app on the device running the App Store.

Solution: Open Settings -> iTunes Store and App Store. Turn on the toggle switch Programs.

Then download an app from the App Store on the second device, or through the iTunes app for Mac and Windows.

After the download starts, the buggy app can continue downloading, and the App Store will work.

10. Log in to the App Store

Access to account data can occur with varying degrees of success, so it is recommended to re-authorize.

Solution: open the App Store and go to the tab Compilation. Tap on the account name and select Log off.

11. Refresh your App Store page

Connection problems - only 50% of possible situations. Sometimes the store app itself can be "stupid".

Solution: Click the idle tab button on the bottom bar 10 times in a row. It could be Compilation, Updates etc.

12. Restart your iOS device

Oddly enough, but sometimes a complete reboot of the iOS device can also fix the program's performance.

Solution: hold down the Power key for 3 seconds, select Turn off. Then turn on the device again.

13. Connect to iTunes

Often, an App Store performance issue can be resolved by connecting the device to a computer.

Solution: Connect your iOS device to a PC or laptop running iTunes.

14. Perform a hard reset

If the above methods did not help you, the last option remains to revive the App Store - a complete reset of the device.

Solution: There are two stages. The first is Reset network settings. Go to Settings –> Reset. Select Reset network settings.

If this does not help, then a complete reset of the device remains. Being in the same section and creating backup iOS device, select Reset all settings.

15. Reinstall firmware

The last reliable thing is a complete reinstallation of the iOS firmware. To do this, you will have to switch to DFU mode.

Solution: create a backup copy of the iOS device (we will restore programs and their data from it). Connect your gadget to your computer, launch iTunes.

Hold down the Power and Home keys at the same time. Hold for 10 seconds. Wait for the reboot until the Apple logo appears.

When an apple appears on the screen, release only power button.

The iTunes logo with cable will be displayed. As soon as iTunes writes that the iOS device is in recovery mode, click on the button on the pop-up window Restore.

The automatic download of the latest up-to-date firmware and its reinstallation will begin.

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Articles and Lifehacks

Unfortunately, problems with the operation of the store are not uncommon. In particular, many owners of "apple" smartphones and tablets complain that the App Store does not open.

What are the ways to solve this problem? Here are some valuable tips.

Causes and some solutions to the problem

It is possible that there are problems in the operation of the Apple store itself - for example, if the user sees an error when launching the corresponding application, but this does not always happen.
Unfortunately, official confirmation that the situation is temporary cannot always be found on the company's website. However, it is worth trying to re-enter the store later.
Often the problem can be related to the device. To begin with, it is worth trying the simplest: exit from account, restart your smartphone or tablet for a while and log in to your account again.
To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on "Apple ID", and then - "Exit".
After the reboot, enter the password and try to log in again.
Often these simple manipulations are enough to make the store work again.
If they did not help, you should try resetting the network settings.
An even more radical way is to reset the settings of the device itself - however, you should take care of backup, so that later you can restore all important information contained on the gadget.
It also happens that a firmware update helps.
The owner of the device can always turn to specialists for help - for example, to the service technical support or the nearest service center.