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Sberbank AST Electronic platform - how to participate in the auction, technical support. Sberbank-AST plug-in is not available and other errors: we solve problems with ETP Plugin is not available Sberbank AST what to do

The electronic trading platform of the Savings Bank of the Russian Federation specializes in public procurement auctions. Thousands of different trades take place on a daily basis in accordance with the laws of 44-FZ, 223-FZ. To start operating in the field of public procurement, you need to pass accreditation, for which you need an electronic digital signature.

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Features of Sberbank-AST sites

The Sberbank site of AST is a universal place where both state-owned enterprises and commercial organizations, entrepreneurs of various fields of activity can conclude transactions. The entire process of implementing public procurement takes place in accordance with legal requirements and applies not only to goods, but also to various services.

Tenders and public procurement take place in various forms:

auction;
contest;
conclusion of transactions based on quotations of the Moscow Exchange;
qualified selection;
purchases from a single customer.

The tender platform of Sberbank AST CJSC is divided into several sections to facilitate the conclusion of transactions in various directions.

The most popular trading sections are:

property of bankrupts;
municipal or state property.

The following well-known Russian banks have their sections on the site:

Sberbank;
Gazprom;
Post office;

To protect the interests of these enterprises and ensure trade, constant modernization is provided. software... To this end, for trading platform AST from Sberbank organized a reliable technical support.

What information does the official website provide

On the official website, information is presented in the following sections:

accreditation of auction participants;
register of auctions;
details for the transfer of funds;
general register of participants who have passed the accreditation procedure;
list of electronic auctions by industry;
register of customers placing purchases.

Who can obtain accreditation and how

Submission of documents for accreditation of a new user is carried out during registration.

The following subjects are allowed to participate on the ETP Sberbank Ast:

legal entities of the Russian Federation and their branches;
individuals;
individual entrepreneurs;
foreign enterprises and individuals.

Documents for acquiring accreditation are presented in the photo.

Legal entities Individual entrepreneurs Foreign organizations

With the help of the video, you can learn how to quickly and get accredited on electronic trading platforms. Photographed by the channel Valery Ovechkin.

Receiving an EDS and the documents required for this

EDS can be obtained on the Sberbank-AST website:

To do this, in the menu, you need to select the "Services" section and in it the item "Certification service" Sberkey ".
Leave a request for an EDS.
Pay for the set according to the invoice.
Send the necessary documents to your personal manager.
Arrive to receive an EDS with your passport.

Legal entities must provide the following package of documents:

a copy of the "Certificate of State Registration of a Legal Entity", which must first be certified by a notary or at the Certification Center (the original is provided for certification);
a copy of the certificate holder's passport with a certified signature, containing a page with a photo and registration;
a copy of the "Certificate of registration with the tax center", also previously certified;
a copy of the document with the appointment of the head, which must necessarily contain the signature of the head and the seal of the enterprise;
a copy of the "Insurance Certificate of State Pension Insurance" belonging to the owner of the certificate with a certified signature;
signed and certified original "Application for EDS production";
the original "for obtaining a certificate" for obtaining the ES key to non-owners of the organization.

The following documents are required:

copy of the taxpayer's card;
copy of the pages of the signer's passport;
application for the issue of the EDS key certificate;
completed and signed registration card (provided in duplicate).

Hardware requirements and workplace setup

To work with the system, you will need to install the software:

MS Windows (7, 8, 10);
Internet Explorer 11
Google chrome 45+;
programs for archiving files (zip, winzip, rar);
CryptoPro 4.0+;
tools for editing and creating documents (MS Office or LibreOffice, WordPad, Adobe Acrobat Reader).

If the appropriate software is installed on your computer, the following steps are taken:

The CryptoPro software is installed on the computer. The software is provided in one kit with a digital signature.
Next, the installation of certification certificates is carried out.
After that, the EDS key and container should be installed via Internet Explorer.
The final step is to check the correctness of the installed software. The check is carried out on the official website of Sberbank AST by clicking on the link.

If the user receives an EDS for the first time, it is necessary to ask to include a perpetual license in the final invoice, since without this software it will not work.

How to work with the system

To find out how to use the Sberbank AST system, you can use two options:

Training at seminars. Classes last 1-2 days. In the course of the classes, students gain knowledge about the operation of the system, learn to conclude deals with government organizations, sell and buy property of bankrupts.
Training at refresher courses. Classes last 120 hours. The courses tell about the rules for promoting goods for state-owned companies, explain the intricacies of order and procurement management.

It is possible to undergo training directly at the Sberbank AST organization only in Moscow. In other regions, classes are conducted by specialists from partner organizations.

Registration on Sberbank AST

To become a member of the Sber AST program, you must go through the registration process, which consists of two main stages:

in the role of a participant in an open trading platform;
in the role of a participant in trade sections.

Registration instructions:

The first thing to do is to go to the official website of Sberbank AST and select "Registration" in the upper right corner.
Read the terms of accreditation.
Select a subject for registration and click "Apply".
In the window that opens, you need to attach the digital signature certificate.
Next, you need to fill in all the registration fields on the page that opens. Most of the information comes from the certificate.
The next step is to provide copies of the document. All samples must be uploaded to the site. To do this, press the "Attach" button and select the appropriate document.
Finally, it is imperative to check the correctness of the information entered.
Finally, click "Sign and Send".

Part of the information in the questionnaire Attaching an EDS and submitting an application

After registration is completed, the submitted application is processed within 5 working days. When the application is approved, a decision notification is sent.

If necessary, you can order the service of an accelerated verification of documents, in this case the examination will be carried out within one hour from the moment of filing the application.

Login to your personal account Sberbank AST

To enter Personal Area you will need an EDS certificate. It is necessary to follow the link to the site and click on the corresponding tab "Enter your personal account". Next, the password for the page is entered. If for some reason you cannot remember your password, you must follow the prompts to recover it.

How to find available trades on Sberbank AST

You can find available tenders on the Sberbank AST tender platform in the following ways:

The first way: using the search in the upper left corner, click on the "Find procedure" tab.
The second way: click on the "Procedures" tab and select the item "Register of procedures" in the list. In this case, the required tenders can be sorted depending on the region and the amount of the contract.

What to do if the plugin is not available

One of the most common mistakes that users of the Sberbank AST platform face is “The plugin is not available”. This error appears if the CryptoPro plugin is not installed and configured on the computer. To avoid problems, you need to install the plug-in in the browser with which you plan to work in the Sberbank AST system.

To install, follow these steps:

Download the CryptoPro file to the device hard disk.
Find the downloaded document and start the installation process.
At the end of the installation, you need to restart the browser for correct operation.
Allow the system to use the installed plugin on the digital signature. To do this, follow the link and when a request appears in your personal account, click the "OK" button.

How is an electronic auction going?

Conducting an electronic auction on the ETP consists of the following stages:

money transfer;
preparation of the application;
filing an application;
consideration of the application;
participation in the auction;
securing the contract;
signing a contract.

Money transfer

Transferring money to the personal account of a trading platform participant is a mandatory procedure that makes it possible to participate in electronic trading. If the auction is held among small business participants, the contribution is 2% of the maximum initial order amount, for the rest - 5%. At the end of the auction, the deposited amount is unlocked and the money becomes available for withdrawal.

Preparation and submission of an application

The application for participation consists of two parts:

First part. It is anonymous and includes the user's consent to participate in the supply of necessary goods, services or works, as well as a description of the main characteristics.
Second part. The second part of the application contains the main information about the bidder. In addition, it contains information about the documents that confirm the participant's compliance with the established requirements of the auction.

First part of the application Second part of the application

The video provides a guide to submitting an auction bid. Filmed by Victoria Kuzmenko Channel.

Consideration of the first parts of applications

After the deadline for submission ends, the customer draws up a protocol for considering the first parts of the applications. At this point, within the established time frame, the site operator must inform the supplier of the decision on admitting him to the auction.

Participation in an electronic auction

Important points to pay attention to when participating in an auction are the time until the end of the auction and the step of the auction. The size of the auction step is determined strictly in accordance with the law and is 0.5% of the initial maximum order price. The participant is given 10 minutes for reflection. During this time, he must decide whether to come up with a proposal for lowering the cost.

In an open auction, a participant is prohibited from submitting a proposal for a contract price equal to or greater than the proposals submitted by other participants in the auction earlier. It is also prohibited to submit an offer for a contract value equal to 0 and below the current minimum offer reduced by a step. Bidding ends if, after 10 minutes after the announcement of the lowest price, none of the participants has made more favorable offers.

At the end of the procedure, the system processes the data and generates a protocol, which contains information about all participants and their rates. The names of the bidders are hidden under the numbers. The second parts of the bids are provided to customers only when the auction is considered completed. At this stage, the customer sees which companies participated in the auction and chooses the winner to conclude a government contract.

Signing a contract

The document is signed electronically. The winning company must sign the sent contract within 10 to 20 days. The contract begins to have legal force after it is signed by both parties.

Security for a contract or bank guarantee

After the document is signed, the winning bidder must provide the customer with the contract security, which is established by 94-FZ and amounts to up to 30% of the initial maximum order value. This amount is transferred to the customer on a temporary account or presented in the form of a bank guarantee.

"Tender minimum" for beginners

For clients who have no time to study the nuances, the program "Tender Minimum" is provided.

The package "Tender minimum" includes the following services:

accreditation for 3 years in USP Sberbank;
obtaining a CPU, which makes it possible to participate in trading on various platforms;
setting up software on the client's computer;
training in the main points of work on the ETP (can be done remotely);
providing advice and assistance in the selection of the most profitable tenders.

What is the difference between Sberbank-AST and other ETP

Popular trading fruits of Russia, their main advantages and disadvantages:

Name	Cost of placing a trading procedure	pros	Minuses
Sberbank AST	no more than 5,000,000 rubles. - 5,000 rubles; from 5,000,000 rubles. up to 50,000,000 rubles. - 13,000 rubles; from RUB 50,000,000 up to 150,000,000 rubles - 18,000 rubles; from RUB 150,000,000 up to RUB 500,000,000 - 24,000 rubles; from RUB 500,000,000 - 40,000 rubles.	the most popular site; flexible system for setting up trades.	inconvenient interface; there is no indicator of loading documents; it is necessary to independently form a protocol based on the results of trading.
Manufacturer	Unlimited placement of property during: 3 months - 3,000 rubles; 6 months - 5,000 rubles; 12 months - 9,000 RUB	convenient search; the opportunity to participate in closed auctions.	inconvenient interface; long time registration of the application.
Interregional Electronic Trading System (METS)	from 1 to 5 lots inclusive - 5,000 rubles; from 6 to 48 lots inclusive - 5,000 rubles; plus 800 rubles for each lot starting from the sixth 49 lots and more - 40,000 rubles.	there is no need to create a separate document to place an application; works in Firefox.	the number of participants per application is displayed after submission; inconvenient search; there is no possibility to fill in and save the application in advance.
B2B-Center	3,000 (three thousand) rubles, including VAT, for one trading procedure announced in the System (with the number of lots in one trading procedure not exceeding 10).	convenient and beautiful interface; there is no need to prepare a separate application document; the ability to apply for multiple lots.	No visible flaws were found.
YuTender	5,000 to 10 lots + 500 for each lot; 2500 for bids for which no bids were received.	a large selection of property for bidding; property available at initial cost; the number of orders submitted by lot is displayed.	search does not work; it is necessary to prepare a separate application document.
RUSSIA ONLINE	With the number of lots: from 1 to 5 - 10 thousand rubles. + 2,000 rubles for each lot + coefficient; from 6 to 15 - 20 thousand rubles + 1 500 rub. for each lot, starting from the 6th + coefficient; from 16 - 35 thousand rubles + 1,000 rubles. for each lot, starting from the 16th + coefficient.	the number of submitted applications is displayed; the ability to create and save a form in advance; there is no need to prepare a separate application document.	inconvenient search system; high prices for the placement of trade procedures.

Benefits of bidding

Analysts highlight the following positive aspects in trading at Sberbank AST:

Reduced costs. During the course of the auction, the initial cost of goods and services is significantly reduced due to competition between suppliers.
Convenience. Bidding takes place online, there is no need to go anywhere else, the process takes place in real time remotely.
The ability to test the system. The company provides for the function of launching "pilot trades", which are identical to the present ones. As a result, the customer can decide whether the Sberbank AST system is suitable for him personally or not.

Video

The video describes how the Sberbank AST trading platform works. Photographed by Academy of Bankruptcy Trading.

The most common mistake when working with a trading system. To eliminate this error, the user needs to install the CryptoPro Browser plug-in and make the correct settings.

How to install the CryptoPro plugin.

Download plugin from manufacturer's website Download
Install the program by clicking on the downloaded file (you can find it in the "Downloads" section).
At the beginning of the installation, answer "Yes" in the window with the question "Install CryptoPro EDS Browser-plugin ".
The program will start the installation, upon completion you will receive a notification about the successful installation of the plug-in.
For the plugin to work correctly, the browser must be restarted.
In the future, when switching to the ES verification form (section "Registration - Obtaining and verifying an electronic signature http://utp.sberbank-ast.ru/Main/Util/TestDS") and when entering the user's personal account, the browser will request access to the certificate store. When such a request appears, you must click "OK"

IMPORTANT! For the CryptPro Browser plug-in to work correctly, you must have the root certificate of the Certification Authority installed on your PC. If, when working with USP, the system displays the message:

“Error while signing data. An internal error has occurred in the certificate chain. "

It is necessary to install the root certificate of the Certification Authority.

Plugin not available in Internet Explorer

To eliminate the error, the same manipulations are required as in the previous error. In addition, all non-standard add-ons must be disabled:

run IE.
enter "Service", then "Configure add-ons", "On. and off. superstructures ".
Choose add-ons related to Skype, QIP, Mail, Yandex, Rambler, Google, Yahoo, etc. and disable them.
restart IE.

Error opening storage: error Sberbank-AST

This error occurs when the personal certificate store system fails. This happens if the browser is configured incorrectly in the Sberbank-AST system. First, you need to check the ES site using Activex, then update this component. But the main reason for the failure is the inaccurate operation of the Capicom library. To install it, you need to do the following:

download and unpack the archive with the software;
go to the folder and run the file from the "Administrator" function;
the installation wizard window will open, click Next;
agree to Microsoft's licensing rules, then Next;
click Browse to install the application,
select the System 32 system folder, click OK, then Next;
to start the installation process, click Install;
when the process is over, you need to click Finish.

If the application is duplicated because it might have been installed earlier, an error message will appear. Then it is possible to download a file with the .msi extension from the official Microsoft website according to the previously described scheme. After that Capicom needs to be registered. To do this, enter the following on the command line:

c: \ windows \ system32 \ regsvr32.exe capicom.dll

and press the "ENTER" key on the keyboard.

The registration process is complete.

Crypto provider error in ETP Sberbank-AST

This error occurs if the user has not been accredited on this ETP. It is necessary to enter the details and copies of the necessary documents in a special form and send this information. A reply will be received within 1-5 days.

To successfully pass accreditation, you must:

Install CryptoPro (see the section "Sberbank-AST: plugin not available");
Configure CryptoPro. Run the utility as administrator. In the "Equipment" tab, open "Configure readers", then "Add", select the one you need from the list;
Here, click "Configure Media Types", then "Add", select Jakarta or Etoken.

Install a personal certificate.

Go to CryptoPro;
In the "Service" option, click "View certificates in the container", then "Browse";
Select the appropriate certificate, option "Certificate for viewing", "Properties", "Install certificate"

If you don't see the certificate

If, upon entering with an EDS certificate, the system displays a message: “This certificate is not associated with the system user. To associate this certificate,

On this page, enter your username and enter the user's personal account on the site.
If, upon re-entering your personal account, the system no longer displays the message shown in the figure above, therefore, the certificate association was successful.
If, when entering your personal account using an EDS certificate through the "Single Login Page" or re-entering through the "Previous Login Page", the system still displays a message that "the certificate is not associated with the user", therefore, the certificate association did not go through automatically and it is necessary to fill out an application for registration of a new user.

Registration procedure:

on the Sberbank-AST website, enter “Participants”, then “Registration”, click “Submit an application” in the field “Registration of a participant's user (new electronic signature certificate)”;
in the selected certificate, some of the fields will be filled in automatically, the rest must be filled in manually.

When re-registering, you need to come up with a new username and enter it in Latin letters.

If the selected certificate has an administrator function, then the data will be transferred automatically. Otherwise, another person of the company, endowed with the functions of an administrator, does it through the personal account. If the company does not have such a person, then an application is submitted to in electronic format: [email protected]

Capicom

Capicom is a built-in utility for verifying electronic signatures, viewing and decrypting certificate data, adding and removing certificates. The procedure for installing this function is described in the Sberbank-AST section.

How to update EDS on Sberbank-AST?

EDS or electronic digital signature is required to sign documents electronically. This is important to guarantee the authenticity of the information and the owner's signature itself. If the EDS is outdated, then it needs to be updated.

EDS renewal procedure:

repeated accreditation is not required;
within 5 days, the organization sends all the changed information and documents (if any), informing about the expiration of the old EDS;
when replacing the EDS, a new user is registered, with the introduction of information about this in the register. The authorized person of the company is informed through the personal account.

Here are considered the most common errors encountered by users of "Sberbank-AST". We hope that these recommendations will help to avoid them in the trading system.

To conduct online trades, it is required to install a special add-on that provides the formation and verification of an electronic digital signature. It works synchronously with a web browser that supports authorization or confirmation of actions via EDS. Sometimes an error occurs when the notification "Sberbank AST plug-in is unavailable" appears.

General information about EDS

The electronic digital signature is used to manage the Sberbank-AST universal trading platform. After installation, the CryptoPro plugin is quickly integrated into the browser. It is compatible with most programs - Internet Explorer, Google Chrome, Safari, Opera. The plug-in is supported by all PC operating systems. The add-on is also compatible with a number of mobile operating systems. The signature is used to certify such data:

documents downloaded from the user's computer;
autocomplete data;
electronic documents;
business correspondence.

Possible causes of failure

An error when opening the "Error Sberbank AST" storage may occur for the following reasons:

The browser is outdated. The instructions contain the versions of the programs on which the add-in can be installed. Some legacy options also support the plugin, but it crashes frequently. Working with such a browser is dangerous - the data may become available to third parties.
Plugin is not installed. The list of downloaded extensions can be viewed in the web browser settings. If the plugin is missing, it is downloaded from the official site. Before starting the installation, all applications on the PC are stopped. After the installation is complete, the computer is restarted.
Incorrect browser settings selected. If an extension has been added but is not available, it is worth changing some settings. Google Chrome is activating the Netscape Module Support Tool. All additional plugins are deactivated in Internet explorer. All actions are performed using the menu located in the upper right corner of the page.
Root certificate missing. You can get it at a certification center that issues electronic signature... Installation is carried out by double-clicking the left mouse button on the file. The system asks for confirmation of the action or prohibition to download. After installing the certificate, the computer is restarted. The browser may report that the certificate has expired. This indicates that the wrong date has been set on the PC.

If none of the above reasons were identified, you need to contact the technical support of the trading platform. Names are indicated in the message operating system and browser, the date of issue of the electronic signature.