How to contact Apple technical support. Apple Support Contact the itunes store

Apple cares about its customers and offers post-purchase technical support. If you have problems with Apple ID registration or blocking account, you can solve everything by contacting technical support. Often users when the creation of Apple IDs receive a message like this: For assistance, contact iTunes Support. How can I go there?

On the official website of the company in the "support" section, you can find answers to frequently asked questions from users. There is information on how to solve the most common problems with the device yourself (firmware, recovery, blocking, etc.). In the upper right corner, you can find an active link to get help.

But, if you need to contact iTunes support, many are confused. To do this, you can call the hotline number or fill out an application on the official website and they will call you back. In the application, you must describe the reason for contacting and write your contact information so that you can be contacted.

Follow the steps below to contact:

1 Open the official Apple website and go to the "support" section. In the working area of ​​the screen, find the link and go to the appeal in iTunes service Store. After the transition, you need to click the square-icon called "account management". 2 A list will appear on the screen in which you need to click on the "create an Apple ID" item. From the proposed methods, select the most appropriate form of contacting support consultants with you. If you specify "schedule a call", the consultant will call you back. If you select the "call back later" item, you need to call you. 3 If you chose "schedule a call", specify the date and time for the call. The days off for the support service are not working days, keep this in mind. 4 Enter your personal data and confirm what you have written by clicking the "continue" button. After that, the necessary information with a reference code will be displayed in the working area of ​​the screen. You may need this code when speaking with a service representative. He may ask for this code to confirm the application information. On the email address specified in the application will receive a letter in which this information will be duplicated. 5 Wait for a call from support. When they call you, explain the reason for the request as simply and clearly as possible.

If you have chosen the self-dialing option, then after the connection with the operator is made, present your problem to him.

Reasons for the Appearance of the Contact Message

Typically, this notification appears at the last stage of registering an Apple ID. This may be due to the fact that you have already created accounts from the same IP address several times. If that's why the problem occurs, then just change your IP. It is not necessary to change the device for this. But, only a certain number of accounts can be created on one device. After exceeding this limit, the message “exceeded the number of free Apple IDs” will be displayed.

Notifications about contacting the iTunes Store may occur due to incorrect operation of the router. Try to connect via Mobile Internet... This helps many users go through the last step of registration. Another way is to hard reboot the device.

If you have followed all the steps described, and it did not bring any result, contact support. To do this, there is a hotline or leave an electronic application on the official website. Information on the numbers in your region can be found on the website.

Recently, I had an amazing story with unauthorized purchases, correspondence with iTunes Store support and a happy ending. Therefore, I would like to talk about how not to get into a similar situation and what to do if you are in my place. But first, a little background.

Somehow at the end of June when trying to update or download programs from App Store I received a message with the following content:

This Apple ID has been disabled for security reasons. Visit iForgot to reset your account (http://iforgot.apple.com)

Activating the account at the specified address took only a couple of minutes, after which I successfully forgot about the problem, without even trying to find the cause of it, and continued working with the iOS app store as usual, but in vain. Looking ahead, I will add that such a blocking can occur automatically - after a certain amount incorrect attempts to enter your Apple ID password.

After that, exactly two weeks passed and it was at that moment when for two days I did not have the Internet, some bad person I downloaded an application (a variation of poker) from the App Store on my behalf, and then made a purchase in the application for an object of unknown purpose with a strange name "15M chips" for $ 20:

The attentive reader will undoubtedly ask the question, how simple was my password chosen? The answer is: not so simple and it fit the requirements described below (once generated using pwgen). I am still at a loss to guess.

Together with the payment receipt, I received two more letters. They indicated that these purchases were made from a computer that was not previously associated with my Apple ID, and also suggested that I change my password as soon as possible:

I want to warn users: if you find yourself in a similar situation, do not download the application out of idle curiosity - this will be another confirmation of your innocence.

A special piquancy of the situation was given by the fact that I hate gambling, especially poker :-) An unpleasant moment, but the reasons for the June account blocking immediately became clear.

The range of opinions obtained from a cursory survey of friends was quite wide: some said that it was worth writing to the iTunes Store support service, and some said that Apple would not dress up for $ 20. As it turned out, it will.

At the entrance of the journey following the links "Report a problem" I was thrown to the contact form, where I filled in the appropriate fields, in the drop-down list "Specific request" I selected the item "I have unauthorized purchases on my account", indicated "Order number" (it is in the payment receipts) and did not forget to describe the details in detail.

Since I have an American Apple ID, I had to write the letter and communicate with the support service in English. So if you have problems with a foreign language, I recommend that you give it to someone else to read and correct before sending your letter.

Unfortunately, we did not receive a response to the first call within the promised 24 hours. They didn’t pay any attention to me on the second day, so I just reissued the application and after a few hours read the first letter from a very polite employee of the iTunes Store Customer Support named Ranjit.

To prevent attackers (whoever they were) from buying anything else, Ranzhit temporarily disabled the download option for my Apple ID and said that In-App Purchase without my consent is an exception to the rules for providing services in Apple stores and, therefore, I I can count on a refund, which should occur within 5-7 banking days (although everything went much faster). Also, the letter stated that I may not see the returned money until I log out and log into my account again.

There is one more nuance: the money was debited from Store Credit, which appears after replenishing the account with a Gift-card. And it is not known how the story would have ended if the refund had to be made to a credit card with my real address. I'm 99% sure that the account would simply be banned.

My Apple ID was not completely blocked: I could not download applications, but in “ Personal Area”Entered without problems. And to complete the full activation, Ranjit had to write another letter.

In it, it was necessary to indicate the billing address associated with the account, and one thing to choose from:

• Order number of the most recent purchase or free download (it can be viewed in iTunes - section "Most Recent Purchase").
• Or the name of some application that I have ever downloaded with this account.

The true owner of an Apple ID will have no problem answering these questions. Also, I did not indicate my phone number, but if they want to talk to you live, it is worth saying that at the moment you are abroad and therefore you no longer use that number (in the USA, as far as I know, there is a practice of reusing old phone numbers).

Finally, my assistant from the iTunes Store support service once again strongly advised me to change the password (which I had already done by that time) and gave a link to (English) from the Apple knowledge base, which describes some techniques to ensure the security of your account.

I will cite some interesting points from it. First, Apple recommends that you exit the iTunes / App / Mac App Store whenever you've finished shopping there. Secondly, when setting a password, the user can use the following recommendations:

• Do not use the same password for multiple accounts or a password that matches the account name.
• Do not use previous passwords.
• Do not tell anyone your Apple ID password and the answer to your secret question, not even your family members. Moreover, the answer to the secret question should be non-obvious, so that it would be more difficult to pick it up.
• Change your password from time to time to reduce the risk of falling into a situation similar to mine.

And the password itself must be at least 8 characters long, contain at least one number, one uppercase, one lowercase letter (you can add some other sign to be sure, for example, @ $!) And not contain three identical consecutive characters.

Hey! Despite the numerous instructions posted on the Internet and on this blog, there are issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, remove iCloud lock,. Who can do it? No one! Only a specially trained employee of the company. And it's not just about blocking, you never know for what other questions the answer of a competent specialist can be useful?

And after all, it would seem that the technical support itself is not hiding from anyone, there are a lot of ways to contact it, but people still ask in the comments - how to call or write to the Apple operator? And since they ask, we will answer!

Here are all the ways you can reach tech support wherever you are.

Apple technical support phone numbers in Russia

Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:

• 8-495-580-95-57 (Moscow number).
• 8-800-555-67-34 (Free number for calls from any region of Russia).
• 8-800-333-51-73 (Apple Store Customer Service).

On any of these numbers, Russian-speaking staff will be ready to advise you from 9.00 to 21.00 on weekdays.

Other ways to talk to Apple tech support in Russia

When you call on any of the phones, you are greeted by an answering machine. If for some reason you cannot get through his teams or do not want to do this, then you can order a call back - the company itself will call you. To do this, go to this page and:

The incoming call will not be from those numbers listed above, but from others. This can be the number of any country (I received a call from the Philippines, Bangkok and elsewhere from Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.

Don't want to talk for some reason? WITH technical support you can always communicate through a special chat. To do this, we repeat all the actions indicated just above, the only thing, at the third point, we select: "Chat". It also shows the approximate waiting time, which is convenient.

In 2018, Apple has an application that contains various articles and instructions dedicated to the company's products. Cool? Not bad!

However, you and I are interested in another possibility of this program - to get the help of a technical support specialist. What should be done?

All that remains is to select the device and the problem you are facing. The application will offer various solutions:

• Articles and instructions.
• Chatting with a specialist.
• Call support yourself.
• Callback order.

Agree, the choice is just excellent. Let's use it!

How to contact the Russian Apple technical support if you are in another country?

There are a large number of countries where technical support is either absent in principle, or available, but in a language that a Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?

There is nothing difficult about this, there are several ways:

But ordering a call back, if you are in another country, most likely will not work (unless, of course, you have a Russian SIM card). The fact is that the callback form involves specifying a number starting with +7 (prefix for Russian numbers). You cannot erase it and replace it with another.

P.S. If you suddenly have questions, then write in the comments. And of course we put "Like", then the conversation with technical support will be favorable and successful!

Apple products are like no other device backed by powerful support, even after the sale. It offers users an extensive network of service centers around the world, a huge application store (often free), various specialized communities, etc. What types of assistance can a consumer expect?

Guaranteed assistance

As for iPhone support, they are covered by free technical support over the phone. It is provided within three months from the date of purchase of the phone (which is why it is important to keep the receipt and the original box). The service's assistance consists in: support in case of difficulties with setting up, installing the system and applications, connecting the iPhone to other devices. These are rather consulting services, since users are provided with recommendations on how to troubleshoot the listed problems when using the new iPhone. There are no restrictions on the number of calls - call at least ten times a day.

Such technical support for the iPhone (and other devices) throughout Russia is available by calling 495-580-95-57. Calls and remote diagnostics are not charged (within the above period after purchase).

Therefore, before contacting the service for advice, make sure that you still have the right to it. Follow the link to a special resource - checkcoverage.apple.com/ru. Before doing this, do not forget to look serial number phone. It can be found either on the packaging sticker or in the settings of the iPhone itself (in the device information section).

In the terms of providing free technical assistance by phone, it is indicated that telecom operators that are partners of Apple can also perform customer consulting - if iPhone sale through its network of stores.

On the territory of the Russian Federation, this service is supported by Beeline and Megafon. The company's attention to people with special needs deserves special praise. This provides special settings for communication with services for people with poor vision. The American dealership even has a separate line specifically for users with hearing and vision problems.

Alternative accompaniment

Another way to get help is to contact the operator directly by calling the number in Russia: 8-800-333-5173 - to the customer support service of the regional App Store.

Calls are accepted exclusively on weekdays - from 9.00 to 21.00. Here you will receive advice on the availability of the device of interest, the period of its delivery, you will be able to place an order, etc.

When you, for any reason, cannot make a call to the specified number, you can use the tips of the technical service: https://getsupport.apple.com/. In a large list of topics, you can find a detailed description of the most common phone problems (as well as other Apple devices) and how to fix them.
If the solutions to your problem are not in the list, send a request to the support service. Try to explain the essence in as much detail as possible so that the company's specialists can quickly find out its cause and contact you as soon as possible. You can leave a request at the link: https: //getsupport.apple.com/GetproductgroupList.action? Locale = ru_RU, by sending your email address or phone number to clarify the details.

Communities

Do you speak English at a decent level? You can also visit the Apple Support Communities. In it, users in real time discuss with each other the problems that arise with the iPhone, share their findings with others on their solution, and consult with specialists from the company. Here you can glean a lot of useful tips, and immediately apply them in practice, without tedious correspondence with the services. In the service, the correspondence is divided into subsections (applications, internet, camera, calls, etc.) to make it easier to find the information you need.

The information presented in the community will also be of interest to developers of hardware, applications or accessories for the iPhone. There are a lot of ideas you can glean on how to improve its performance or improve usability.

A good helper and user group for Apple products is appleusergroupresources.com. You can find like-minded people around the world in them. Share the specifics of using iPhones in different parts of the world. And this is important, given some restrictions introduced at the state level in a number of countries (in the UAE, for example).

As you can see, it is not at all necessary to cut off the phone number of service centers; there are many alternative options for identifying and fixing any iPhone problems. Therefore, even the end of the prescribed three-month period is not at all a reason to be upset. In addition, solving problems on their own encourages the owner to learn more about the principles of the iPhone. A lot of useful characteristics are revealed that he did not even know about, and not what he actively used. In any case, visiting the above resources will benefit you.

If there are serious software failures or a manufacturing defect, and no advice helps, then you should definitely ask for the help of professionals. And now you know where to go.