Create a support case on Facebook. Technical support on Facebook: where to find and how to get through? Contact facebook support

No matter how thoughtful and well-developed the Facebook system is, various bugs and lags can still happen. And this is normal, because if one of us had a billion-dollar social network with a huge staff of employees hired exclusively to support the life of this network, we would not be able to foresee every little detail, because it is wildly difficult. And it is for this case that there is Facebook technical support - a cure for possible problems with this social network.

How to contact technical support at FB?

If you're looking for the Support button, I have bad news for you - it's not. In order to complain about something, click on the question mark and find the item "Report a problem".

Then a window will appear with possible problems. Their description is very clear and does not need comment.

For example, I will select the "Something is not working" button. In the drop-down list, you can select a specific problem, write an appeal below, attach screenshots. Then you need to click on "Send". And that's it, your appeal will be processed as soon as possible.

The answer of the support service can also be found in the drop-down menu of the icon with the question. To do this, just click on "New messages from support".

Remember that such a request is legally binding. At this stage of the development of the Internet, the user, of course, will have the maximum ban on Facebook from the problems, which, of course, can be experienced. Yet plagiarism in our time is already becoming one of the punishable offenses. This is especially true in the West, in most countries of the post-Soviet space, to which you most likely belong, with this everything is somewhat simpler. What can we say about the amount of rewriting that lies in the open spaces of the Runet - if you read the first three articles on one request, they most likely coincide not only in content but also in terms of presentation.

Conclusion

The best minds in the field of Internet marketing and IT technologies have gathered at Facebook to offer users from all over the world an affordable and multifunctional product - a social network. But, despite the round-the-clock work of masters of their craft, some problems still arise for ordinary users. And to solve them, technical support is working on Facebook, which is made up of experienced specialists.

Problem? We decide!

As they delve deeper into the vastness of the social network, users face some difficulties. Either there will be technical errors, then questions about the functionality will appear. And if there are no Facebook experts among those close to you, there is only one option - contact technical support.

Begin your "research" on problem solving by visiting the Help Center. Finding it is simple:

• go to the settings menu by clicking the icon in the site header;
• select the "Help" item;
• click on the link "Visit the Help Center".

You can also enter a topic of interest in the search menu in order to immediately go to the desired section of Facebook help.

Naturally, not all questions can be answered in this guide. In some cases, it will not be possible to do without contacting the support service of a social network. And there is nothing wrong with that. It was created specifically so that experienced Facebook employees can solve problems that users have.

Interestingly, a few years ago, all inquiries had to be made in English. Now Russian-speaking users can contact the service by filling out a form in Russian. Although, as practice shows, it is much easier and faster to get an answer if you still write in English.

Do you need to apply at all?

Many FB account holders believe that the phrase "You write to the support center" is a banal reply. In fact, this service is indeed capable of solving a number of critical problems, including:

• account blocking;
• incorrect display of the Chronicle;
• ID confirmation;
• spam;
• violation of rights and insults from other participants in the social network;
• fraud by Facebook users;
• management of advertisements;
• saving the account of a deceased person.

Without the help of technical support, it is problematic to sort out the above situations and in some cases even impossible. Therefore, instead of trying to find answers on the forums and on the Internet, immediately contact the service authorized to resolve the problem.

Where to write?

Another question torments Facebook users: how do you find technical support, where exactly should you send your letters with complaints and questions? In fact, there is a different expert group for each case. Those. you need to write not "to grandpa's village", but to a specific department of support for Facebook users. And here a major confusion already begins, which we will now try to unravel.

The most common problem faced by account owners is blocking. It is solved by a message to the technical service - you just need to follow the link http://www.facebook.com/help/contact/260749603972907. Next, you need to follow the instructions, following which, you can return access to your account.

Sometimes it is not possible to pass authorization at all for no apparent reason. In this case, you need to contact the technical group of the social network using the form on the page https://www.facebook.com/help/contact/357439354283890. If you are trying to register or log in, but the login confirmation code does not come to the phone number you specified, follow the link https://www.facebook.com/help/contact/259497704121855.

There are situations when social network users post information about your personal life that you would not like to make public. Technical support representatives will help you to solve the problem. Just fill out the form located at https://www.facebook.com/help/contact/144059062408922.

In addition to reporting issues, Facebook support accepts user feedback. If you have comments or suggestions about the functions of the social network, write them by filling out the form at the link https://www.facebook.com/help/contact/268228883256323. Who knows, maybe it is your feedback that will help to establish the functioning of the social network.

For a complete list of Facebook technical support departments, see https://www.facebook.com/help/181495968648557/.

We hope that by reading our article, you will quickly resolve your problems within the social network. Although it is more important that the Facebook technical support itself does not let you down and promptly responds to your messages.

Today, on Facebook, some of the difficulties that arise in the process of using the site cannot be solved on our own. In this regard, it becomes necessary to create a call to the support service of this resource. Today we will tell you about the methods of sending such messages.

We will focus on two main ways to create a request to Facebook technical support, but they are not the only way out. In addition, before continuing to read this manual, be sure to visit and try to find a solution in the help center of this social network.

Method 1: Feedback form

In this case, the procedure for contacting the support service is reduced to using a special feedback form. The problem should be described here as accurately as possible. We will not focus on this aspect in the future, since there are many situations and each of them can be described in different ways.

1. On the top panel of the site, click on the icon «?» and through the drop-down menu go to the section "Report an issue".



2. Choose one of the options presented, whether it's a problem with the site's functionality or a complaint about other users' content.

   

   The feedback form changes depending on the type of request.



3. The easiest to use is the option "Something doesn't work"... Here you must first select a product from the dropdown list "Where the problem occurred".

   

   In field "What's happened" enter a description of your question. Try to express your thoughts clearly and in English whenever possible.

   

   It is also advisable to add a screenshot of your problem, having previously changed the language of the site to English. Then press the button "Send".



4. Incoming messages from tech support will be displayed on a separate page. Here, if there are active discussions, it will be possible to respond through the feedback form.

Upon contact, there is no guarantee of receiving an answer, even if the problem was described as accurately as possible. Unfortunately, this does not depend on any factors.

Method 2: Community Help

Additionally, you can ask a question in the Facebook help community at the link below. The answers here are the same users as you, so in fact this option is not a call to support. However, sometimes such an approach can help with the resolution of the difficulty that has arisen.

Since users answer in this section, not all questions can be solved by contacting them. But even with this in mind, when creating new topics, try to follow the rules of Facebook.

Conclusion

The main problem with creating support tickets on Facebook is the need to use a predominantly English language. Using this layout and clearly formulating your thoughts, you can get an answer to your question.

Facebook support is necessary for a prompt response to any wishes or complaints from users of the social network. I can't log into my account, but the username and password are correct; having problems administering the page; something else unpleasant happened - then you have a direct road to TP.

If you encounter difficulty on the Facebook site, then do the following:

A response from technical support should be received within 24 hours from the moment of contact. You can see it either in the notification or in the folder "Inbox"... Getting to her will come out of the same menu "Questionnaire".

You can also file a complaint with technical support in the mobile application. First, you need to go to the last screen. Scroll the opened page to the point "Help and Support", and then tap on it. Here click on "Report an issue".In a new window, you need to select a request option, and then compose it correctly.

To view the answer, in "Help and Support" switch to "Help Center" and here open "Incoming from ...".

Waiting for an answer may take a long time, but, as a rule, you will be contacted a day after the application was sent, or even earlier. In any case, please be patient, the service can be overloaded.

Addition

You can contact Facebook technical support only if you are logged into a social network account. There is no other way to do it. When contacting you, it is highly advisable to observe the following recommendations:

• Describe the problem as detailed as possible... Ideally, indicate the circumstances in more detail, down to the web browser and the OS version of the computer / laptop or the model and firmware of the smartphone / tablet.
• Write only useful information, no emotional additions. They will not help TP work.
• Do not create several identical requests, wait for the first response.

No matter how thoughtful the social network is, possible lags and bugs cannot be avoided. This situation is not bypassed by Facebook either. And this is not surprising, because this network is billions of dollars, and a huge staff of employees is working to maintain its life. It is quite difficult to foresee every little thing. But in the event of a problem with the account, in any of its manifestations, the feedback function is available to users. In this article, we will talk about how to write to the Facebook support team, as well as how to contact the Help Community.

Filling out the form

If you have any difficulties in using Facebook, you can write to technical support.

We go to Facebook, click on the question mark, which is located in the upper right corner.

In the pop-up menu, select the "Report a problem" line.

A window opens in which you need to select one of the options. We select the line "Something does not work".

In a new window, you need to indicate where the problem occurred (click on the inverted triangle, choose from the proposed options), describe it, check the "attach a snapshot" checkbox, upload it. Press the button "Send".

To see the answer to the question, you need to click on the question mark, which is located at the top in the right corner.

A menu opens in which you need to select the line "Inbox from support".

You can go the other way. In the upper right corner, click on the question mark.

Select the "Help Center" tab.

On the new page, you need to click "Rules and reports".

In the pop-up menu, select the line "Complaints about violation".

On the left side of the page there are sections, select the one that affects our problem.

Fake page complaint

Let's figure out how to contact technical support if a fake page was found.

We select the button with a question mark, which is located on the right in the top panel of Facebook.

In the stack that appears, select the "Help Center" button.

On the page that opens, select the "Rules and reports" tab.

A menu pops up, in which we select the line "Complaints about violation".

On the left side of the page, select the "Hacked and Fake Accounts" section.

We go down to the section "Complaint on the page", click on "fill out this form".

A new page opens, on which you need to provide a link to the official page of a public person, as well as to an unofficial (fake) one. You can also check the box in front of how exactly the fake page impersonates a public person. Press the button "Send".

Breach of confidentiality

Select the question mark, which is located on the right side of the top Facebook panel.

In the menu that appears, select the line "Help Center".

Open the "Rules and reports" tab.

We select the line "Complaints about violation".

On the left side of the page that opens, select the section "How to complain about a violation of confidentiality."

In the section that opens, select "I want to report photos and videos on Facebook that violate my privacy."

A description is revealed in which we select "fill out this form".

In the window that appears, put a checkmark in front of what we want to report. For example, by pointing to a photo, then we mark it on “profile photo” or “other”. Then we mark the line with the provision of the URL of the link to the corresponding photo and indicate that we live "Outside the USA".

A new window opens automatically, in which you need to indicate whose privacy is being violated. For example, let's put "My privacy". Next, we indicate the URL of the photo, your name and surname. We put a check mark confirming the accuracy of the information presented in this form. Press the button "Send".

If the page is blocked

Many users are faced with the problem of account blocking. There can be many reasons for this. For example, on Facebook, excessive activity in correspondence is not encouraged, which can be regarded as spam, adding a large number of friends in a short period of time.

When the account is blocked, you cannot enter your page to write to technical support. The only option is to follow the link https://www.facebook.com/help/contact/260749603972907 and fill out the form.

Here you need to indicate which username you used to log in. This can be an email address or a mobile phone number. Next, you indicate your name, but exactly the same as it was on the page.

Next, you need to attach a scanned identity card. And click the "Send" button.

Contacting the Help Community

Additionally, you can ask questions in a special community, where other users who may have previously encountered a similar problem and have found ways to solve it will give you answers to them. Let's take a look at how to get in touch with the help community.

Click on the question mark, which is located on the right side of the top panel of the Facebook page.

In the pop-up menu, select the line "Help Center".

Once on the new page, scroll down to the "Visit the Help Community" section.

Having found the desired section, click on it.

On the new page, press the button "Ask a question".

At the first step, you need to choose a topic and additional data regarding the problem of interest.

Next, you need to enter your question in the field provided for this. Click the "Next" button.

At the second step, we are offered to view the publications that, possibly, raise the issue of interest.

We select the instagram icon, put a tick. Click "Delete".

We confirm our action by clicking the "Delete" button.

Now you know how to fill out support question forms. Do not get upset right away when problems arise in a social network, many users face this. The Facebook support service is often necessary, but it is worth considering the possible disadvantages in its work, in particular, the slowness of the response is not excluded. Before placing your appeal, it is worth considering whether you have time to wait for an answer or if you can solve the issue in another way, for example, by asking other users in the help community.