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The Apple Support Hotline is a 24/7 support service. How to contact Apple Technical Support How to contact iTunes Technical Support

Apple cares about its users and offers them technical support after they purchase their devices. If you have problems with Apple ID registration or blocking account, this can be solved by contacting technical support. Often, users creating Apple IDs receive a message that reads: Contact iTunes Support for assistance. How to get there?

On the official website of the company in the "support" section you can find answers to frequently asked questions from users. There is information on how to solve the most common problems with the device (flashing, recovery, blocking, etc.) on your own. In the upper right corner you can find an active link to contact for help.

But, if you need to contact iTunes support, this is confusing for many. To do this, you can call hotline or fill out an application on the official website and they will call you back. In the application, you must describe the reason for the appeal and write your contact details so that you can be contacted.

Follow these steps to apply:

1 Open the official website of Apple and go to the "support" section. In the work area of the screen, find the link and navigate to the iTunes Store contact. After the transition, you must click on the square icon called "account management". 2 A list will appear on the screen in which you need to click on the item “create an Apple ID”. From the suggested methods, choose the most appropriate form of contacting support consultants with you. If you specify "schedule a call", the consultant will call you back. When you select the "call back later" option, you need to call already. 3 If you chose "schedule a call", specify the date and time for the call. Weekends at the support service are not working, keep this in mind. 4 Enter your personal data and confirm written by pressing the "continue" button. After that, the necessary information with a code for contacting will be displayed in the working area of the screen. You may need this code when talking to a service employee. He can ask for this code to confirm the application information. A letter will be sent to the email address specified in the application, in which this information will be duplicated. 5 Wait for a call from support. When you get a call, explain the reason for the call as simply and clearly as possible.

If you have chosen the point of self-dialing, then after the connection with the operator occurs, state your problem to him.

Reasons for the message to appear

As a rule, such an alert appears at the last stage of registering an Apple ID. This may be due to the fact that you have already created accounts several times from the same IP address. If the problem arose for this reason, then simply change your IP. It is not necessary to change the device for this. But, you can only create a certain number of accounts on one device. After exceeding this limit, the message "the number of free Apple IDs has been exceeded" will appear.

Notifications about accessing the iTunes Store may occur due to incorrect operation of the router. Try to connect via Mobile Internet. For many users, this helps them get through the final registration step. Another way is to hard reset the device.

If you have done all the described steps, and it did not work, contact support. There is a hotline for this or leave an electronic application on the official website. Information about the numbers of your region can be found on the site.

I recently had an amazing story with unauthorized purchases, correspondence with iTunes Store support and a happy ending. Therefore, I would like to talk about how not to get into a similar situation and what to do if you are in my place. But first, a little background.

Sometime at the end of June, when trying to update or download programs from App Store I received the following message:

This Apple ID has been disabled for security reasons. Visit iForgot to reset your account (http://iforgot.apple.com)

Activating the account at the specified address took only a couple of minutes, after which I successfully forgot about the problem without even trying to find the cause of its occurrence, and continued to work with the iOS app store as usual, but in vain. Looking ahead, I’ll add that such blocking can happen automatically - after a certain amount incorrect attempts to enter your Apple ID password.

After that, exactly two weeks passed, and at the very moment when I had no Internet for two days, some bad person downloaded an application (poker variation) from the App Store on my behalf, after which he made an in-app purchase of an incomprehensible item with the strange name “15M chips” for $20:

The attentive reader will no doubt wonder how simple my password was? I will answer: not so simple and it fit the requirements described below (it was once generated using pwgen). I'm still at a loss.

Along with the payment receipt, I received two more letters. They said that these purchases were made from a computer that was not previously associated with my Apple ID, and also suggested that I change my password as soon as possible:

I want to warn users: if you find yourself in a similar situation, do not download the application out of idle curiosity - this will be another confirmation of your innocence.

The situation was especially piquant because I can't stand gambling, especially poker :-) An unpleasant moment, but the reasons for the June blocking of the account immediately became clear.

The range of opinions received during a cursory survey of friends was quite wide: someone said that you should definitely write to the iTunes Store support service, and someone said that Apple would not dress up for $ 20. As it turns out, it will.

At the entrance of the journey through the “Report a problem” links, I was transferred to the contact form, where I filled in the appropriate fields, in the “Specific request” drop-down list I selected the item “I have unauthorized purchases on my account”, indicated “Order number” (it is in the payment receipts) and did not forget to describe the details in detail.

Since I have an American Apple ID, I had to write a letter and communicate with the support team in English. So if you have problems with a foreign language, I recommend that before sending a letter, let someone read it and correct it.

Unfortunately, the response to the first appeal did not come within the promised 24 hours. I was not honored on the second day either, so I simply resubmitted the application and within hours I was reading the first letter from a very polite iTunes Store Customer Support employee named Ranjit (Ranjit).

To prevent attackers (whoever they are) from buying something else, Ranjit temporarily disabled the ability to download for my Apple ID and informed me that In-App Purchase without my consent is an exception to the rules for providing services in Apple stores and, therefore, I I can count on a refund, which should occur within 5-7 banking days (although everything went much faster). Also, the email stated that I might not see the money back until I logged out and logged into my account again.

There is one more nuance: the money was debited from Store Credit, which appears after replenishing the account with a Gift card. And it is not known how the story would have ended if the return had to be made to a credit card with my real address. I am 99% sure that the account would simply be banned.

My Apple ID was not completely blocked: I couldn't download apps, but in " Personal Area' entered without problems. And in order to complete the full activation, Ranjit had to write another letter.

It was necessary to indicate the billing address (billing address) associated with the account, and one thing to choose from:

Order number of the most recent purchase or free download (you can view it in iTunes - section "Most Recent Purchase").
Or the name of some application that I have ever downloaded with this account.

It will not be difficult for the real owner of the Apple ID to answer these questions. Also, I didn’t indicate my phone number, but if they want to talk to you live, it’s worth saying that at the moment you are abroad and therefore you don’t use that number anymore (in the USA, as far as I know, there is a practice of reusing old phone numbers).

Finally, my assistant from iTunes Store support once again strongly advised me to change my password (which I had already done by that time) and provided a link to (English) from the Apple knowledge base, which describes some tricks to keep your account safe.

I will cite a few interesting points from it. First, Apple recommends that you exit the iTunes/App/Mac App Store whenever you've finished shopping there. Secondly, when setting a password, the user can use the following recommendations:

Do not use the same password for multiple accounts or a password that matches the account name.
Do not use previous passwords.
Don't tell anyone your Apple ID password and the answer to your secret question, even your family members. Moreover, the answer to the secret question should be non-obvious, so that it would be more difficult to pick it up.
Change the password from time to time to reduce the risk of falling into a situation similar to mine.

And the password itself must be at least 8 characters long, contain at least one number, one uppercase letter, one lowercase letter (you can add some other sign to be sure, for example, @ $ !) and not contain three identical consecutive characters.

If you are faced with a problem related to Apple technology or one of the Apple services, and you could not solve it on your own or with the help of specialists from our forum, it's time to ask the company for support. How to contact technical Apple support we will tell you in this guide.

Important: Before calling or emailing Apple, make sure your device is still eligible for service and support. You can do this on a special page of the official Apple website, where you need to enter the serial number of the device and click "Continue".

How to Contact Apple Technical Support by Phone

The fastest way to contact Apple Support is by phone. Moreover, it is by phone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.

Apple Support Number: 8 495 580 9557

It should be noted that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.

How to Contact Apple Technical Support Online

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Apple has provided its users with a convenient and prompt support service. Having any product of the company, you can dial a support service from an iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings for certain functions. You can also learn about the new properties of the company's products. In addition, you can register a product, have your device repaired, or complain about bad service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore pays the lion's share to customer service issues.

To contact a representative of the company, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer all of them and offer available solutions. The service is available to its customers at any time of the day in different countries.

Also, if you are in Russia, you can call the single free Apple hotline number in the Russian Federation at any time: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow Region, then it is possible for you to quickly get through to the multi-channel support telephone number: 8 495 580 95 57 at the rate applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device is broken, you can leave a request for repair of your iPhone, iPad or Mac computer in the support service. A specialist will contact you as soon as possible to resolve your problem and help you contact an authorized Apple center near you. After all, one of the main principles of the company's work is trust in it and user support.

If you are interested in information about Apple products and the details of its purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive at any time software, interesting accessories, necessary equipment. To purchase, please call 8-800-333-51-73 available from 9:00 to 21:00 on weekdays.

Apple has a wide network service centers around the world and on all continents. So, going to any company's technical support site, you will find an interactive map of countries with addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call for a broken device, support will be faster if you first find the serial number of your device, as this will help to optimally connect you with the right support specialist.

If the need arises, there is also a convenient online support request, after which an expert will contact you.

What else can you find in the support service?

In the support service from specialists, you can learn about ways to provide additional service, as well as find out if your iPhone or tablet is still under warranty by entering the serial number of the device. The AppleCare Protection Plan provides telephone technical support and access to optional Apple Care Services.

The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service maintenance, universal support, maintenance of the software product. You can get up to a 3-year hardware warranty from AppleCare Protection Plan, which in turn is cheaper than the cost of spare parts and work performed by experts authorized by Apple around the globe.

Products covered under the AppleCare Protection Plan include MAC computers, modules random access memory, accessories, accumulators, disk drives, AirPort4 devices.

Often customers call the service because they need help - they forgot iphone passcode, iPad or iPod touch, and even worse when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on serial number iPhone ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find My iPhone function for Apple devices.

Sometime at the end of June, when I tried to update or download programs from the App Store, I received the following message:

This Apple ID has been disabled for security reasons. Visit iForgot to reset your account (http://iforgot.apple.com)

Activating the account at the specified address took only a couple of minutes, after which I successfully forgot about the problem without even trying to find the cause of its occurrence, and continued to work with the iOS app store as usual, but in vain. Looking ahead, I’ll add that such a blocking can happen automatically - after a certain number of incorrect attempts to enter a password from your Apple ID.

The attentive reader will no doubt wonder how simple my password was? I will answer: not so simple and it fit the requirements described below (it was once generated using pwgen). I'm still at a loss.

I want to warn users: if you find yourself in a similar situation, do not download the application out of idle curiosity - this will be another confirmation of your innocence.

The situation was especially piquant because I can't stand gambling, especially poker :-) An unpleasant moment, but the reasons for the June blocking of the account immediately became clear.

Since I have an American Apple ID, I had to write a letter and communicate with the support team in English. So if you have problems with a foreign language, I recommend that before sending a letter, let someone read it and correct it.

There is one more nuance: the money was debited from Store Credit, which appears after replenishing the account with a Gift card. And it is not known how the story would have ended if the return had to be made to a credit card with my real address. I am 99% sure that the account would simply be banned.

My Apple ID was not completely blocked: I could not download applications, but I entered my "personal account" without problems. And in order to complete the full activation, Ranjit had to write another letter.

It was necessary to indicate the billing address (billing address) associated with the account, and one thing to choose from:

Order number of the most recent purchase or free download (you can view it in iTunes - section "Most Recent Purchase").
Or the name of some application that I have ever downloaded with this account.

Do not use the same password for multiple accounts or a password that matches the account name.
Do not use previous passwords.
Don't tell anyone your Apple ID password and the answer to your secret question, even your family members. Moreover, the answer to the secret question should be non-obvious, so that it would be more difficult to pick it up.
Change the password from time to time to reduce the risk of falling into a situation similar to mine.