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Internet receptionist appointment. How to make an appointment with a doctor in the suburbs. Where to go if you have questions

For residents of Moscow, a portal for remote appointment with a doctor emias.info is available.

The site provides users with the opportunity not only to schedule an appointment, but also to find out the schedule of doctors, find a medical institution, the nearest office of an insurance company, and also sign up for a medical examination.

The process of obtaining an admission ticket

The main component for the record is the presence of a compulsory medical insurance policy. You must also be attached to a medical institution that participates in the CHI system. Without fulfilling these points, obtaining a coupon is impossible. After that, you can start designing it.

Go to https://emias.info and home page in the appropriate field, enter the policy number and date of birth, then click "Register".

To get to the doctors of the first link, you need to choose his specialty. And also after that decide on the date and time for the visit.

If you go to a 1st link specialist, you get a wide range of medical care. After that, you can get a referral to a specialist, if necessary.

To make an appointment with a 2nd link specialist, you need to enter the "My referrals" section, select a procedure or a doctor and decide on the date and time of the visit.

After choosing a specialization, a list of doctors will open, where it will be possible to select a specific health worker. For the convenience of the patient, the next free date and time will be shown next to the last name. Next, a calendar will load, in which all available days for recording will be highlighted. Having decided on the date and time, check the data and complete the procedure with the “Register” button.

The user can print the received ticket at home. If this is not possible, print the ticket in a special terminal before the appointment itself.

Outcome

The electronic registry of Moscow Amias info provides an opportunity to plan a visit to the doctor, choosing a convenient time and without contacting the registry of the desired clinic.

The site is convenient and easy to use. Residents of the capital and the region can not only receive practical assistance, but also information. The site contains a lot of useful information about digital health, some statistics, as well as health news.

The only drawback of the portal, like most electronic registries, is that not all real coupons are listed on the site. A potential patient may still be faced with the fact that they will have to make an appointment in the traditional ways.

For residents Moscow region there is a service for making an appointment with a doctor online through the public services portal Mosreg.ru. Residents of the Moscow region can make an appointment with a doctor via the Internet, by phone or when visiting a medical institution. Registration is carried out only if you have a compulsory medical insurance policy (CHI) and are attached to a medical institution.

The main areas in which work is carried out in the medical institutions of the Moscow region:

providing the population of districts and districts of the Moscow Region with highly qualified, specialized inpatient and outpatient medical care;
introduction of modern methods and means of prevention, diagnosis and treatment into the work of medical institutions;
development and implementation of measures aimed at improving the quality of medical care for the urban population;
timely provision of emergency medical care.

The provision of medical and preventive care is carried out in the following areas:

Allergology and Immunology;
Vaccination;
Gastroenterology;
Gynecology;
Pediatric cardiology;
Pediatric urology-andrology;
Pediatric surgery;
Pediatric endocrinology;
Clinical laboratory diagnostics;
Physiotherapy;
medical rehabilitation;
Neurology;
Nephrology;
Otorhinolaryngology;
Ophthalmology;
Pediatrics;
Radiology;
Traumatology and orthopedics;
Ultrasound diagnostics;
Physiotherapy;
Functional diagnostics and others.

The portal also provides up-to-date information on narrowly focused issues, for example:

CHI program - how best to choose a specialist and quickly get a policy.
Location of dairy kitchens, information about recipes and products.
Location of blood donation points, possible benefits and privileges.

Make an appointment with a doctor in the Moscow region

You can make an appointment and get an appointment ticket, call a doctor at home, find out the work schedule of specialists, only after authorization on the site, to do this, enter the series and number of the CHI policy and date of birth.

You can also make an appointment with a doctor by calling the Contact Center of the Governor of the Moscow Region. In this case, you will also need a CHI policy - the operator will ask you to dictate the policy number. To cancel an appointment, call the same number.

Multi-line telephone for recording:

If you have not yet received a CHI policy, contact one of the insurance companies and order it online, this service is available not only for residents with permanent registration, but also with temporary ones.

If there are no available coupons for an appointment with the specialist you need, then you can sign up for a waiting list. If someone refuses to accept, and time is released, you will be called back from the clinic's registry and offered available options for recording.

If you need to cancel an appointment with a doctor in the Moscow region, you can also do this at zdrav.mosreg.ru. To do this, follow the instructions:

Enter the "Calls and Recordings" section and find a ticket that is no longer relevant.
Next to the ticket, find the "Cancel Enrollment" button and click on it.
Click on the "Confirm Cancellation" button.

If you need to reschedule your appointment instead of canceling it, click on "Choose another time" and then choose the appointment date that is convenient for you.

In addition to recording, the service provides information on discounted medicines in the city's pharmacies, on medical benefits, addresses of dairy kitchens and antenatal clinics, addresses of emergency rooms and blood collection stations.

Regions for recording

How to get a policy

A compulsory medical insurance policy (CHI) is provided at one of the 163 points of issue in the Moscow Region, the addresses of the points are indicated on the map. You must have with you:

identity document (passport of a citizen of the Russian Federation);
insurance certificate (SNILS).

A parent or legal representative can issue a policy to a child. To apply for a policy for a child, you will need:

birth certificate;
SNILS child;
passport of the parent or legal representative.

How to join the clinic

In order to attach to a medical institution, you must personally contact the reception of the clinic. You need to have with you:

compulsory medical insurance policy;
passport (for a child - a birth certificate).

After being attached to the clinic, the patient can make an appointment independently through the portal of public services of the Moscow region.

Reviews

Leave a review (12)

The appointment portal is not working

Was recorded today through the registry at 11:24 in the emergency room (ticket SCHI018). But I couldn't get to the doctor. The nurse asked me to get in line and wait. I explained to the nurse that I need to get a referral for blood donation for hormones. I was told: - “Take a turn and wait, the doctor will look at you and decide whether to give you a referral or not. So I have to sit in line for a single hour and whether they will give me a referral is not known. I have been registered with an endocrinologist for more than 40 years, now I have to get to an endocrinologist through a therapist, an appointment with a therapist for 2 weeks, then an appointment with an endocrinologist for 2 weeks, then I will receive a referral for blood donation for your account (the analysis is paid), the result is in 4 days, if you don’t get on the weekend. In general, in order to adjust the dose of the drug, I need to wait 1-1.5 months. And no one cares about the patient’s well-being. And why is there an electronic record if you need to take a live queue. In what condition did I come home? When else and who do I need to contact to get a referral?

Registered in Moscow, but since 2011 I live in Kotelniki, Belaya Dacha microdistrict. Retired, disabled 3 gr. Attached to the polyclinic in Belaya Dacha. There were no problems with making an appointment with specialists on the Internet, however, after the operation, I needed dressings from the surgeon, but in order to make an appointment with him, there were already problems. In the registry - they refused to make an appointment by phone, they sent me to the Unified Center. And on Saturdays, it turns out, the center accepts only until 13.00... Why did they create difficulties for patients? Maybe contact the Department of Health?

I signed up for a waiting list for an ophthalmologist, two days later my entry disappeared, and this situation had already been repeated before. What is all this for? For a second appointment, sign up through the call center, no convenience for the patient.

Service through the portal has deteriorated very much. It is not realistic to make an appointment with a doctor. I can’t get to an ophthalmologist.

I live in the city of Golitsino, Odintsovo district. I rarely go to doctors, but if I have to, then it is possible to make an appointment only with a therapist. The rest of the specialists are practically inaccessible! I tried both at night and early in the morning to catch a free ticket. Useless! I am a visually impaired person of the 2nd group. Every year, confirmation turns into a real test of strength! The idea of the electronic registry is good, but in practice it is impossible to use. Many years ago, in order to get to the doctor, I got up at 5 in the morning, stood on the street near the clinic for a long time. It's terrible, but I knew for sure that I would get an appointment and I did. Now at least beat your head against the monitor or keyboard, nothing will help!

Disgusting public service. It's almost impossible to sign up. I'm trying to sign up for 3 weeks. When writing on the waiting list for the nearest possible date, the operator replies that I should expect a call from a specialist within three days. So during this time, this date will pass several times. Operators generally do not seem to understand what they are answering at all. Why not weeks or years? I have nothing to do and I just go to the doctor. This was done not for the convenience of recording the population, but in order to force the population to provide treatment at their own expense.

Hello, I live in Moscow, my mother in the suburbs used to write it down through her account and everything went well, but now the system gives me Moscow clinics. I enter the policy number and my mother’s date of birth, and the system shows, when I log in from my page, it sees only me and that’s it.

Larisa GavrilovnaThe policy number and my attachment to the medical institution, which I have been visiting for 4 years, have disappeared from the register.

Hello! What's going on with the zdravmosreg portal? I have been using his services for 4 years already - there were no problems, I chose the time and date that was convenient for me. Couldn't be happier that they finally solved the problem of queues. My policy data has been entered here for a long time, suddenly today they cannot be found on the portal! I tried to sign up through different sites - it does not work. I have been attached to the Lyubertsy Cancer Center for 4 years now, but today I find out that I need to re-attach. But it can't even attach. So how do you make an appointment with my doctor in your new format?
And now I still can’t enter the data of the settlement and medical institution ...

Hello Larisa Gavrilovna, the portal is currently in trial operation zdravmosreg, if you have any questions about the operation of the site, then fill out the electronic form beta.zdrav.mosreg.ru, the link is in the upper right corner on the official website, or call 8-800-550-50-30 (toll-free).

I live in the village of Zagoryansky, it is not possible to make an appointment with a gynecologist. The doctor takes only 8 hours a week. I have been on the waiting list since October 30, today it is already November 16. So no one called.

As a rule, in each medical institution there are internal rules that determine the mechanism for the patient to contact the doctor. This regulation is established by the management of the clinic or the city health department. Usually, the rules for making an appointment with a doctor in different clinics are similar to each other.

Before you visit a doctor, you need to make an appointment with him. This can be done immediately, on the day of treatment, if:

the doctor has free appointment time;
if you need immediate help: something hurts a lot, the temperature has risen, the condition has deteriorated sharply (often such treatment is called: "acute pain").

In these cases, you come to the registry of a medical institution, from where you are directed to the right doctor on a first-come, first-served basis. You can usually see a general practitioner on the same day. If your local doctor is busy or, in this moment, does not accept, the registrar should refer you to any other therapist.

Pre-registration is usually required to see a specialist doctor and can be done:

If you urgently need a specialist consultation, you can ask the doctor to see you without an appointment (the doctor will not refuse if there is free time in his schedule) or contact the head of the department or the head doctor.

If the polyclinic is not able to provide you with an urgent consultation with a specialist doctor, you should be given a referral to such a specialist in another institution.

Online doctor appointment

Since 2010, a system for making an appointment with a doctor via the Internet began to develop in our country. You can use this service if:

you have a valid compulsory health insurance policy (CMI);
your visit is scheduled (not urgent);
you are already attached to this polyclinic and registered in its electronic card index (that is, you have a medical card in this institution).

To implement this program, a single electronic database has been created, where medical institutions of the city and districts must enter the data of all patients assigned to them. Here the first problems arise that those who wish to make an appointment with a doctor on-line face:

Not all polyclinics participate in the electronic registration program, so it may not be necessary in the list of proposed ones.
The doctor's appointment system may refuse you if it does not find your data, which you either forgot to enter into a single database, or entered them with some kind of mistake, for example, in your last name.

In both cases, you will have to use other methods of making an appointment with a doctor.

In addition to information about patients, medical institutions should regularly place information about free numbers to see doctors in the same database. However, not all numbers go online. Some of them are reserved by polyclinics. Reserve numbers can be used by those who need emergency care, people who apply repeatedly (for example, while on sick leave) or make an appointment with a doctor when they visit the clinic in person.

How many numbers to leave, and how many to put in electronic database determined by the internal regulations of the institution or orders of the regional departments of health management. And here the second problem arises: few "numbers" get on the Internet, and their shortage is acutely felt. Sometimes a paradox arises when you have to hunt for a number to the right specialist on the Internet like a rare beast, and on a face-to-face visit it turns out that the doctor’s office has an empty corridor and there is not a single patient.

The constant absence of numbers for doctors is already a trademark of the electronic registry. In addition, messages began to appear on the forums from speculators who are gaining applications to doctors for the future, and then “concede” them to those in need for a fee.

The leaders of the Ministry of Health reassure that the Internet registration program is constantly being improved, and all problems will be solved over time. Now, to control the quality of work created " hotline» - 8-800-200-04-01. In addition, you can leave your comments and questions by e-mail: [email protected].

Despite the listed disadvantages, booking via the Internet already solves many problems: no queues, early rises and an extra ride to the clinic. Without leaving your home, you can see which specialists have free places for recording. Then, using our website, read

For one reason or another, we all have to go to the doctor from time to time. For most people, public clinics are associated with long queues, first at the registry, and then in front of the doctor's office. Fortunately, the days when it was possible to get an appointment with a doctor only through long queues are long gone. For a modern person, it is possible to make an appointment with a doctor via the Internet while sitting at home at a computer or with mobile phone. Electronic registration allows you to avoid wasting time. You yourself choose the date and time of visiting the clinic, bypassing the reception and queues. At the moment, there are several ways to make an appointment with a doctor.

You can make an appointment with a doctor in the following ways:

Through the portal "Gosuslugi";
Using specialized services for online appointment with a doctor;
By calling the receptionist.

All of these methods deserve attention. available in most regions. This resource is not tied to any locality. There are also city and regional portals, on which an electronic entry to the clinic is also available. If these methods do not suit you for certain reasons, you can use a specialized service, of which there are quite a lot now. In extreme cases, you can make an appointment with a doctor by phone. Which of these methods is right for you is up to you. Our task is to tell you how to make an appointment with a doctor via the Internet, so we will consider all the options in detail.

Important
The service of making an appointment with a doctor online can be used by people who have a compulsory medical insurance policy attached to the clinic where the appointment is planned.

Making an appointment with a doctor through public services

If you are faced with the task of figuring out how to make an appointment with a doctor via the Internet, then you should start by exploring the possibilities of a single portal of public services. Through public services, you can not only sign up for a clinic, but also. Making an appointment with a doctor through public services does not involve difficulties and takes no more than 5 minutes. True, this is possible only under certain conditions.

For electronic registration in the clinic through public services, you will need:

Verified account in public services;
You must be attached to the clinic you plan to apply to;
CHI policy of the old or new sample;
SNILS (if you need to make an appointment with a doctor for a child or another person).

Before you make an appointment with a doctor via the Internet, you need. If you have not done this before, read the corresponding instructions on our website. This process does not take much time. Next, you need to make sure that you are attached to the clinic you plan to apply to. or get information about attaching to a medical organization, you can also find out from a separate review. Of course, it will not be possible to do without a compulsory health insurance policy. You can use the old policy in the form of a blank or the new one in the form of an electronic card. If you do not have this document, you will have to. It will be produced for a month, but you will receive a temporary electronic policy on the day the application is formed. If everything is in order with this, you can start recording.

To make an appointment with a doctor through public services, follow these steps:

Go to the site gosuslugi.ru and log in;

Open the section "Catalogue of services";

Select the "My health" section;

Select "Doctor Appointment";

Select the region where you want to see a doctor;

Specify who needs to make an appointment with a doctor (you or another person), fill out the form with personal information and click on the "Next" button;

Fill out the appointment form (information about the patient, choice of doctor, determination of the polyclinic and appointment time);

Check all the entered information and if everything is in order, click on the "Submit Application" button.

Some time later in personal account You will receive a notification that your application has been accepted. It remains only to appear at the clinic at the appointed time. If you wish, you can print a ticket and take it with you, although this is not necessary. If so, try to find a solution to the problem. We have devoted a separate review to this topic. You can also try to make an electronic entry to the clinic in another way.

Important
If you wish, you can cancel an appointment with a doctor through public services at any time and, if necessary, sign up again for another time.

Making an appointment with a doctor through regional portals

A single website of public services allows you to access the electronic registry, regardless of your region. Meanwhile, there are situations when, for certain reasons, it is not possible to make an appointment with a doctor through public services. In this case, it is worth trying to enroll in a polyclinic through the regional portal of medical services. There is such a site in every region. Such resources are especially popular in large cities. For example, residents of Moscow can make an appointment with a doctor through EMIAS (unified medical Information system). In the Moscow region, you can use the mosreg.ru website to make an appointment with a doctor. Finding a medical portal in your region is not difficult. Any search engine will help you. Below are some of the regional medical portals.

You can make an appointment with a doctor online through the following resources:

Moscow — emias.mos.ru;
Moscow region - uslugi.mosreg.ru;
St. Petersburg - gorzdrav.spb.ru;
Krasnodar Territory - kuban-online.ru;
Stavropol Territory - zdrav26.ru;
Rostov region - gosuslugi-rostov.ru;
Sverdlovsk region - registratura96.ru;
Republic of Tatarstan - uslugi.tatarstan.ru;
Chelyabinsk region - talon.zdrav74.ru;
Nizhny Novgorod region - gu.nnov.ru.

If your region is not on the list, find the relevant information yourself via the Internet. Not confident in your abilities or afraid to run into scammers? In this case, indicate in the comments an appointment with a doctor via the Internet in which region you are interested in and we will provide you with the address of the regional medical portal. Please note that on all these resources for an electronic appointment at the clinic, you need to log in through. What is it and how to create account in ESIA read in a separate article. As for the application procedure itself, it will be almost the same as on the public service portal. As an example, consider how to make an appointment with a doctor via the Internet in Moscow.

Appointment to the EMIAS doctor

The Unified Medical Information and Analytical System (UMIAS) was created to facilitate access to healthcare services for Moscow residents. This system allows you to make an appointment with a doctor in Moscow not only through the website, but also with the help of mobile application, special terminals in polyclinics and a call to the help desk. Making an appointment with a doctor through EMIAS is possible only if you have a compulsory medical insurance policy attached to one of the clinics in Moscow. An appointment with an EMIAS doctor can be made in various ways.

You can sign up for the clinic through the EMIAS system in the following ways:

On the portal of the Mayor of Moscow mos.ru;
On the website of the Moscow City Health Department mosgorzdrav.ru;
Through the medical portal EMIAS.INFO;
Through the portal of the State Service;
Through a single medical portal emportal.ru;
On the site medihost.ru;
With the help of EMIAS.INFO and Moscow State Services applications.

Is not full list Internet resources through which you can make an appointment with a doctor using EMIAS. This system is being actively implemented in various government resources and specialized services. As for the procedure for registering at the polyclinic through EMIAS, everything is extremely simple here. As an example, consider how to make an appointment with a doctor through the mos.ru website.

Instructions for making an appointment with a doctor using EMIAS via mos.ru:

Follow the link mos.ru and log in (possible through ESIA);

Open the "Services" directory;

Select the "Health" section;

Click on the tab “Making an appointment with a doctor, canceling and rescheduling an appointment”;

Read the terms of the service and click "Get service";

Fill out the application (series and number of the CHI policy, choice of clinic and doctor, choice of date and time of visit).

Similarly, you can make an appointment with the EMIAS doctor through another resource that uses this system. You can cancel the application or change the time of visiting the polyclinic in your personal account. The service is provided free of charge. If you wish, you can print the coupon at home or in the infomat when visiting the clinic, but this requirement is not mandatory. To your phone or email how many times you will receive SMS with a reminder that you are enrolled in the clinic for a certain time.

Making an appointment with a doctor through the Internet resources

In addition to the unified federal portal of public services and official regional websites, specialized medical resources provide an opportunity to make an appointment with a doctor online. There are quite a few such services and most of them are free. If none of the previously discussed methods suits you for certain reasons, then you can try this option. Consider the most common resources on which the possibility of electronic registration in the clinic is available.

You can make an appointment with a doctor via the Internet at the following sites:

emportal.ru;
zdorov.online;
medaboutme.ru;
medihost.ru

The principle of enrolling in a polyclinic through these resources will be the same as in the cases considered earlier. First you need to register on the portal, and then specify personal data, the series and number of SNILS, as well as select a clinic, doctor and appointment time. Separate step-by-step instruction You are unlikely to need it, since the system itself issues detailed prompts.

How to make an appointment with a doctor online

All available ways we have considered an electronic record in the polyclinic. Meanwhile, there are situations when it becomes necessary to find out how to make an appointment for a child to see a doctor via the Internet. Is there such a possibility? Of course there is. And you can use any of the above options.

You can register your child with a doctor in the following ways:

Through the portal "Gosuslugi";
Through the regional portal of medical services;
With the help of specialized services for online appointments with a doctor.

Re-leads detailed instructions for each method, we will not, since we have already done this before. The only difference is that instead of your MHI policy, you will need the data of the child's policy. You will also need SNILS (if available). If none of the methods suits you, you can find the registration number on the Internet and make an appointment with the right doctor.

Currently, outpatient care in Moscow is provided in a three-level system: level 1 - the district clinic, level 2 - the main clinic (outpatient center) and level 3 - specialized consultative and diagnostic centers.

Medical examinations, dispensary observation, preventive vaccinations, medical benefits for preferential categories of citizens are implemented only through the polyclinic (level 1. Planned outpatient care at levels 2 and 3 is carried out in the direction of the polyclinic of the 1st level of outpatient care.

Initial appointment at the polyclinic of the Filatov Children's Hospital

Only patients assigned to the polyclinic are registered for an appointment at the polyclinic.

List of documents to attach:

Copy of the child's birth certificate (copy of passport if available).
A copy of the child's compulsory health insurance policy.
A copy of the passport of one of the parents (pp. 2,3,4,5,14,15,16,17).
Parent's application for a child.