iPhone activation failed. What to do? iPhone Activation Failed - Server Unavailable or Worse? iPhone 5s ios 11 won't activate

After the release of iOS 11 and the update of the security policy, it is impossible to activate the flashed device. The problem can also occur on iPhones that have been factory reset or repaired outside of the official service center. Then, after starting the device, a message appears - iPhone 5s activation failed. What to do to fix the error, read on.

Possible reasons for activation failure

If the device has not been flashed or repaired by unofficial service centers, then the error may appear for the following reasons:

  1. Check if the SIM card is installed correctly. Try using a different SIM. To activate the device, a SIM card is required. Even if you do not have a contract for the provision of communication services.
  2. Make sure the device is connected to the network. Try restarting your smartphone, connecting to a different Wi-Fi hotspot, or using mobile internet.
  3. Make sure the Apple servers are available. This can be done using the official service. Activation often fails after an update for iOs and other large changes in privacy and data security policies.
  4. If the error appears when activating iPhone through iTunes, then make sure you are using the latest version of the program. You can check for updates through the Settings menu. If necessary, completely remove and download the latest version of the distribution from the official site.
  5. Perform a hard reset on your iPhone. To do this, press and hold the Power and Home buttons at the same time. Wait until the device turns off and start it normally. If necessary, go into dfu mode (recovery mode) and reflash the device.

After that, the iPhone should work. If this does not help and you are sure that the device has not been repaired in third party services and did not reflash, then try using one of the methods described below.

If iPhone activation failed after resetting iOS 11 to factory settings, then do not try to fix the problem yourself. Contact an official service center for help or contact support at http://apple.com/en/support.

Rollback to iOS 10.3.3

The activation problem appeared after the release of iOS 11. If the failure appears after downloading new version firmware, then try to rollback from iOS 11 to iOS 10.3.3. Procedure:

  1. Connect your device to your computer using the original USB cable and launch iTunes.
  2. Download the desired version of iOS from another site. Try to use only proven resources.
  3. Switch to iTunes and click on the smartphone icon (upper left corner).
  4. Click the Overview tab. On the left side of the window, click on the "Restore iPhone" button while holding down the Shift (for Windows) and Alt (for Mac) keys on your keyboard.
  5. In the window that appears, select the firmware file that you want to install on your iPhone. If it does not appear, then make sure that you are pressing the correct key on the keyboard.

Confirm the download of the new iOS version and wait for the installation to complete. During the process, the smartphone may turn on and off several times. As soon as the firmware is downloaded, a system notification will appear on the screen. Only then can the device be disconnected from the computer.

Beta Firmware

If you are using beta firmware, you may see a message on your screen that says: "Your iPhone could not be activated because the server cannot be contacted or the device is not enrolled in the Apple Developer Program." In this case, you must do the following:

  1. Using another smartphone or computer, go to "developer.apple.com" and log in to account developer using your Apple ID and password. After that, register the device on the network and restart the iPhone.
  2. If the beta testing is over (you can find out the information on the official resource), then you need to reflash the device with using iTunes(last iOS version available on the Apple website).
  3. If testing is completed, you can’t reinstall iOS using a computer, then you can “revive” the iPhone through iCloud (the method is relevant only if the Find iPhone service was enabled on the device). To do this, go to the site cloud storage, log in to your account and remove it from the list of available ones. In this case, all user data will be destroyed.

The steps described above are only relevant if you are using a beta version of the firmware. Then a message will appear on the screen that the device is not registered in the developer's program.

If the methods described above do not help, and when you try to update through iTunes, a system notification appears with the text: “The iPhone could not be activated because it was not possible to obtain information from it,” then most likely the serial number, IMEI, MAC address, or other device data do not match the official Apple base. Then, to eliminate the error, you must contact the official service center of the company.

Activating an iPhone is a simple process and made intuitive by Apple developers, however, problems can arise here as well. One of the most common errors is associated with the message “Your iPhone could not be activated because the activation server is temporarily unavailable” - we will tell you how to get rid of it in this guide.

Right now, a huge number of users from all over the world are trying to upgrade to iOS 9.3. Even strong Apple servers cannot resist such a serious influx of people who want to install new firmware, so many people experience errors when updating. In order to avoid any problems, it is strongly recommended to postpone the update for at least a few hours. After the Apple update servers start working normally, you will be able to install on your iPhone, iPad or iPod touch latest version of iOS.

During iPhone activation, you may encounter various errors, which are listed below:

  • "Your iPhone could not be activated because the activation server is temporarily unavailable"
  • "iPhone is not recognized and cannot be activated for service"
  • "SIM card is not supported in this iPhone"
  • "iTunes cannot verify the device"

If you see one of these messages on your iPhone screen, try our tips - one of them will definitely help you deal with the problem situation.

Insert SIM card

Newly minted iPhone owners are often in such a hurry to get to know their device that they completely forget about the need to install a SIM card. In this case, it is not necessary to restart the smartphone - the activation process will continue immediately after installing the SIM card.

If a SIM card is inserted, then you need to make sure that it is working. Try using a different SIM card and try activation again.

Use a different Wi-Fi connection

A Wi-Fi connection that is blocking your smartphone from connecting to Apple servers may be one of the reasons why you cannot activate your iPhone. Use a different wireless connection and try again.

Try activating your iPhone with iTunes

Connect iPhone to computer, open latest iTunes version and try to activate your smartphone. It is best to resort to this method if you do not have the opportunity to connect to another Wi-Fi network.

Restart your iPhone

Problems with iPhone activation can be solved after a simple restart of the smartphone. Reboot your device and try to activate it again.

Restore iPhone via iTunes

In most cases, the first four tips allow you to solve the problem with activating the iPhone, however, if all else fails, it's time to connect the "heavy artillery". iPhone recovery is done as follows: while holding down the Home button, connect the smartphone to the computer. The device will be recognized by iTunes in recovery mode, after which you will need to click the "Restore" button.

The most common problem with an iPhone can be the appearance of error 0xe8000013, which notifies you that the activation has failed on the phone.

Why does the iOS 11 activation error appear

Activation failed iPhone iOS 11 can happen for several reasons. The most common is considered a malfunction of the Apple service. This happens when new available types of settings are replenished.

At the same time, too many users try to use additional features, which leads to some violations. An equally common occurrence is the impossibility of activating an unlicensed device.

Is it possible to fix an iPhone with error 0xE8000013 in the service

If the failure occurred after the firmware update or with a phone that worked fine before, specialists can try to restore the settings or replace the failed modem.

But at the same time, one should take into account the fact that not all services and specialists undertake to eliminate such a malfunction.

How to Check iPhone for Error 0xE8000013

Any iPhone is very easy to check for an iOS 11 activation error, for this you will have to use the Apple service, manipulations are performed in the following sequence:

  1. We go to the company's website and select the item: "Checking the rights to service";
  2. Enter the combination of the serial number or IMEI in the appropriate column.
  3. After the data has been entered, information about your phone should appear on the Apple website with the specified purchase date, activation and service period.

Note: be sure to check the data received in the phone itself with the serial combination on the iPhone packaging, if the numbering does not match, they are trying to sell you an unlicensed product, that is, a fake


How to solve iPhone activation problem with iOS 11: possible options

You can try to fix iOS 11 activation failure in several ways, although no one will give clear guarantees of any of the methods, because it all depends on the causes of the problems.

Device reboot

In some cases, to fix the iPhone iOS 11 activation error, simply restart the phone device. To reboot in the first way, you must simultaneously press the "Home" and "Power" buttons, hold for about ten seconds.

Then the device is turned on again, if the problem was related to the quality of the firmware, this method can help. Using the second method, you need to press the same buttons, but hold them for only three seconds. At the same time, they monitor the screen and at the moment when it goes out, turn on the phone.

Network change

Because iOS 11 only went live in 2017, some carriers may reset the activation request.

Therefore, if the iPhone iOS 11 activation fails, the solution may be to change the network. To do this, simply change the SIM card to a card of another operator and turn on the communication device.

Note: It happens that the cause of the activation problem is a faulty SIM card or its absence. Despite the fact that this reason seems almost absurd, sometimes it happens.

Activation via iTunes

Activating iOS 11 errors today is also possible with the help of, for this, the latest version of the player must be installed on the computer.

After that, you need to turn on the phone and connect it to the computer, iTunes should recognize the communication device and activate it.


Restoring a device to resolve a failure

When you can’t fix the activation error on iOS 11 in easier ways, you can use another startup option using iTunes.

To do this, insert a SIM card, turn on the device, hold down the "Home" button and, without releasing it, connect the phone to the computer.

Holding down the Home button allows the program to recognize the phone device in a special mode, while you just need to confirm the restoration.

Devices with activation problem on iOS 11

Bugs when activated on iOS 11 are possible on any device, the thing is that with excellent advertising and many advantages, the software still has its flaws.

Many people make the mistake of rushing to change the firmware as soon as it appears, any service will improve over time, but initially it is released in a rather “raw” version.

Activation failure on iPhone 5S iOS 11

Such a problem with 5S, for which the latest version of the software is used, is not uncommon, as is the freezing of the device, communication interruptions, fast discharge, and many other side effects of a powerful service.

iPhone 6/6 Plus activation error

It is solved by standard methods, it may arise due to failures in the system itself, incompatibility with the SIM card and some other problems.

The search for a solution to the problem is performed taking into account the error data.


iPhone 6S/6S Plus activation failure

Most often it is characterized by error 0xe8000013 iOS 11, which occurs in refurbished phones if the procedure was not carried out at an official service center using non-original parts.

iOS 11 activation failure on iPhone 7/7 Plus

In this device, activation problems can occur due to a reset from the operator, when the product is not in service, that is, it is a fake, or when the system is too busy.

iOS 11 activation failure on iPhone 8/8 Plus

It happens when the device was repaired or flashed not in a specialized service, after unauthorized interventions, the installation is simply blocked by iOS 11 itself.

The solution can only be a repeated appeal to the "left" specialist, who in rare cases can find a way out.

iPhone X activation error (ten)

Apple rejects any possibility of failures for this model, arguing that activation is impossible only in case of outdated flashing or restoration with non-native spare parts.

But in reality, the impossibility of starting can occur even with almost new devices.

iPad on iOS 11 activation failure and solution from Apple

On activation failure iPad iOS 11 Apple has not yet found a solution, or to be more precise, the problem has not been officially recognized.

Therefore, applying for technical support doesn't give any results. You can simply use the methods suggested by users to launch.

When will the activation error on iOS 11 be completely fixed

Bugs with functioning and activation, Apple promises to fix before the spring of 2018, but new additions threaten new troubles, such as the impossibility of rolling back, although rollback can be a lifeline for cases where the bug is difficult to fix.

Some iPhones running iOS 11 and later may be affected by error 0xE8000013 (or 4016) when activated in iTunes or by the message "iPhone activation failed. Your iPhone could not be activated…., due to which the smartphone is completely blocked and turns into a "brick".

In contact with

Why does error 0xE8000013 or 4016 appear?

First, let's explain what is error 0xE8000013 or 4016.

Most often, it occurs on unofficially restored (ref) iPhones. Typically, such devices are sold in online stores under the guise of new (!!!) gadgets. Not to be confused with from Apple (CPO, of ref, etc.). The reason for the error is that the serial number of this device is already contained in the database of replaced iPhones (for example, the phone had a factory defect and was returned by the buyer under warranty). In other words, this IMEI or serial number is no longer valid. Thus, an iPhone with a serial number that does not belong to it simply cannot be activated on Apple servers. After resetting the settings or switching to backup such a device turns into a useless "brick". This is evidenced by the message:

"iPhone activation failed. Your iPhone could not be activated because the activation server could not be contacted. Try connecting your iPhone to iTunes to activate, or try again in a few minutes. If the problem persists, please contact support."

Can an iPhone with error 0xE8000013 be fixed?

Unfortunately, today there is no solution that allows you to activate an iPhone with error 0xE8000013. However, there is a possibility to prevent such a situation. How to check the gadget and not become a victim of error 0xE8000013 will be discussed in the instructions below.

How to check iPhone for error 0xE8000013?

In some cases, due to fraud or simple human error, such smartphones may end up in stores that officially sell the iPhone. Therefore, it will not be out of place for users to always check their iPhones before buying.

You can check the phone's susceptibility to an error during activation on the Apple website at this linkby entering the serial number or IMEI of the device in the field "Enter the serial number".

How to find out the IMEI or serial number if the iPhone is activated and in working order

You can find out the serial number or IMEI of the gadget by opening "Settings" -> "Basic" -> "About Device".

How to find out the IMEI or serial number if the iPhone is packaged (sold as new)

The serial number and IMEI are located on the label at the bottom of the box, however, in the case of the iPhones described above, the data on the box and on the device itself may differ. Therefore, for a guaranteed correct check, you should:

1. Unpack the device.

2. Turn on iPhone.

3. On the welcome screen, press the i button in the lower right corner.

4. Compare the IMEI or serial number shown on the screen with the one on the box.

5. Enter the IMEI or serial number on the Apple website (link above) to check if you are really buying a new phone ()

If the page displays information about the device, then there is no need to worry.

New iPhone to be activated:

Activated iPhone (used no more than 3 months), under warranty:

Activated iPhone (used for over 1 year):

If a notification appears that the serial number belongs to the replaced gadget, there is a danger of error 0xE8000013:

“Unfortunately, this serial number matches the product that was replaced. Check the available data and re-enter the serial number. If the information is correct, please try contacting us."

Today I found out (yes, yes, I'm a slowpoke in this case) that many users have a strange error 0xE8000013 after flashing the device to iOS 11.0.2. Let's take a closer look at the problem.

The essence of the problem

Users started flashing the device on iOS 11.0.2. After flashing, they get error 0xE8000013. Here is one of the comments to our site (the spelling and punctuation of the author are preserved):

I reset my iPad Air to iOS 11.1. After activation failed. Tried other wifi networks, rebooted, restored to OS 11.02 showing this error (0xE8000013) failed to activate the iPad (this is on a Windows PC (the poppy hung in preparation for recovery and gave an error 2006)), iTunes on a MacBook cannot connect to the iPad. 5 hours killed with service Apple support(meaning zero). I tried everything, please help.

The error, by the way, is not new. A year ago, some iPhone users 5S caught this same bug on iOS 10.

Cause

One of the possible causes of error 0xE8000013 is not the native Touch ID on the phone. But not always. This is an iOS 11 bug.

Decision

  • You need to plug the wire directly into the PC. That is, without the use of USB hubs.
  • Try another USB cable
  • Disconnect all USB devices from the computer except the mouse and keyboard. Restart your computer and connect your iPhone to your computer.

The guaranteed solution was to rollback the system from iOS 11 to iOS 10, but the method no longer works since Apple stopped signing iOS 10.

The problem is actually massive and it's very good! Most likely, Apple will pay attention to the problem and will solve it in the near future. It makes no sense to bring a phone to the service, because I read a review from one such service that they brought several phones with this error and they don’t know what to do with them.

If you have any information, any solutions, or you have such an error, write comments. We'll figure out. For now, in order to avoid problems, I recommend not updating your phone to iOS 11.0.2.

P.S. ATTENTION . The comments are scammers. Now he acts under the name of Glory, but he can write under any other. DO NOT send your money to anyone! Nobody can solve your problem remotely. DO NOT share your APPLE ID and password with anyone.

Similar posts