Error "Contact iTunes support for help" what to do. Apple hotline Why writes contact itunes support

You need one of the following accounts.

    Apple ID If you've purchased items from the Apple Web Store, ordered an iPhoto album, or have an account iCloud then you already have an Apple ID. If you don't have it, you can set it up with using iTunes.

    AOL account.

By setting up any of your accounts, you can choose how you pay for purchases in the iTunes Store.

Note: AOL accounts may not be available in some countries. For more information, visit the iTunes Store in your country.

Set up a new Apple ID

    Choose Store > Create Apple ID and follow the on-screen instructions.

If you already have a PayPal account, you can specify PayPal as your payment method when you enter your credit card information.

Note: Using the PayPal payment system is not possible in some countries.

Registering and Unregistering from the iTunes Store

After setting up your Apple ID (or if you're using an existing AOL account instead), you can sign in to iTunes Store to buy music and videos, view or change your account information, and see your purchase history.

When you stop using the Store, you can unregister to prevent anyone with access to your computer from making purchases using your account.

    Select the menu item "Shop" > "Login" (or "Log out").

You can also sign in to your account by clicking Sign In at the top of the iTunes Store window:

Changing account information

You can change your Apple ID account name, password, or billing information at any time.

    Select menu item "Shop" >

    Click Edit.

    Make your changes and click Finish.

Your changes take effect immediately.

If you use your Apple ID in other apps, you don't need to update this information in them. Changes made in iTunes will automatically apply to all apps that use your Apple ID.

If you have an AOL account, changes you make using iTunes will not affect your AOL account on AOL. For example, if you changed your password through iTunes, the password you use to sign in to AOL will remain the same.

Viewing your purchase history

You can see a list of all your purchases in iTunes Store .

    Choose Store > View My Apple ID and sign in.

    In the Account Details window, click View All (under Purchase History).

Purchase History shows purchases made with this account, with the most recent purchases shown first. To see details of previous purchases, click the arrow to the left of the order date. If you don't see your entire purchase history, make sure you click the arrow next to each previous purchase to see all of your purchase history information.

If your purchase history seems wrong to you, or you think you've been credited for an item you didn't buy, visit

Apple has provided its users with a convenient and prompt support service. Having any product of the company, you can dial a support service from an iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings for certain functions. You can also learn about the new properties of the company's products. In addition, you can register a product, have your device repaired, or complain about bad service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore pays the lion's share to customer service issues.

To contact a representative of the company, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer all of them and offer available solutions. The service is available to its customers at any time of the day in different countries.

Also, if you are in Russia, you can call the single free Apple hotline number in the Russian Federation at any time: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow Region, then it is possible for you to quickly get through to the multi-channel support telephone number: 8 495 580 95 57 at the rate applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device is broken, you can leave a request for repair of your iPhone, iPad or Mac computer in the support service. A specialist will contact you as soon as possible to resolve your problem and help you contact an authorized apple center in close proximity. After all, one of the main principles of the company's work is trust in it and user support.

If you are interested in information about Apple products and the details of its purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive at any time software, interesting accessories, necessary equipment. To purchase, please call 8-800-333-51-73 available from 9:00 to 21:00 on weekdays.

Apple has a wide network service centers around the world and on all continents. So, going to any site technical support companies, you will find an interactive map of countries with addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call for a broken device, support will be provided faster if you first find serial number your device, as this will help you to optimally connect you with the right support specialist.

If the need arises, there is also a convenient online support request, after which an expert will contact you.

What else can you find in the support service?

In the support service from specialists, you can find out about ways to additional service, as well as find out if your iPhone or tablet is still under warranty by first entering the serial number of the device. The AppleCare Protection Plan provides phone support and access to optional Apple maintenance services.

The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service maintenance, universal support, maintenance of the software product. The AppleCare Protection Plan provides up to a 3-year hardware warranty, which in turn is cheaper than the cost of spare parts and work performed by experts authorized by Apple around the globe.

Products covered under the AppleCare Protection Plan include MAC computers, modules random access memory, accessories, accumulators, disk drives, AirPort4 devices.

Often customers call the service because they need help - they forgot iphone passcode, iPad or iPod touch, and even worse when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data based on the serial number of the iPhone ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find My iPhone function for Apple devices.

When attempting to create an Apple ID for their iPhone or iPad, or attempting to purchase any digital product from iTunes, the user may receive the error message "For assistance, contact iTunes support: www.apple.com/support/itunes/ www. Trying to start getting an ID first leads to a similar result, forcing the user to guess as to why the problem is occurring. In this article, I will explain what this error is, what causes it, and how to fix the “Contact iTunes support for help” error on your PC.

This message looks like this

This problem is international in nature, and is observed in many "Yabloko" around the globe (the English version of the message - "for assistance contact itunes support ..." is found no less regularly).

According to indirect data, the occurrence of this error in most cases is associated with IP filters that are installed by Apple on unreliable IP addresses of individual users (for example, incorrect registration was previously carried out from these IPs with incorrect data entered, there were problems with the payment card etc).

Also, the cause of this error is a standard failure on the Apple servers, which also sometimes happens.

How to Fix "Contact iTunes Support for Help" Error

A solution to the "contact iTunes support" issue might be as follows:

  1. Change your IP. Try to register and get your Apple ID not with your standard provider and Internet connection, but somewhere else (in the city center with free Wi-Fi, in some Internet cafe, at work, at the university, etc. Further);
  2. Contact Apple Support https://getsupport.apple.com/ as advised in the error text. Follow this link, select your current location (for example, Russia), select the device you need help with - "Apple ID and password" - "Create account Apple ID and password. Here, select a communication method, for example "Schedule a call".

    Then decide on the day and time of the future call, enter your details and phone number, write down the access code (if any), and wait for a call from a specialist.

    Enter your details and wait for a call from a company specialist

  3. Use a system bug. The third of these methods does not always work and not for everyone, while there were users for whom it worked. After the error I am considering appears on the screen, quickly tap on the "Next" button at the bottom of the screen, and if you are patient and lucky, you will be able to complete the registration of your Apple ID.
  1. Use US data when registering an Apple ID. When the error I'm considering appears, do the following:
  2. Open App Store and log out of your current account. On the "Selection" tab, go to the very bottom, and, tapping on our login, click on "Exit".
  3. Go to the search tab, search there free app, for example, let it be "Youtube". Click on “Get” (get), in the menu that appears, click on “Create Apple ID”.
  4. Choose a country United States"(USA). We accept the license agreement by clicking on "Agree".

Enter data for registration:

  1. Email (Email). Here it is better to choose the world mail services, let it be Gmail.com (mail from Google).
  2. Password(password) - a combination of Latin letters, numbers, and a special character;
  3. security info(security information) - here you need to specify secret questions and answers to them (remember both, they may be needed when recovering your password);
  4. Specify the date of birth(better than your own or a loved one, so as not to forget if you need to recover your password)
  5. In the column " billing information” (information on billing) select the payment method “None”, and tap on “Next”.

Now you need to enter a real US address and phone number. It is better to take some real address from the state of Florida (there are no taxes on purchases made in the "App Store").

Enter the following details, all in English:

  1. Street (street);
  2. City (city), for example "Tampa";
  3. State (state) - FL (Florida);
  4. Zip Code (index) - Florida has 32830;
  5. Area code (city code) - for Tampa it is 813;
  6. Phone (telephone) - the last ten digits are needed.

This data can be taken, for example, by searching Google Maps for some object with the specified data (hotel, university, or something else like that).

After entering these details, you will be taken to the verification screen. Check the email you provided earlier and follow the link from Apple's confirmation email. If your application (in this case "YouTube") starts to load, it will mean successful creation of Apple ID.

Conclusion

In this article, I have reviewed the error “Contact iTunes support for help”, and various options for solving it. I recommend that you try the method of obtaining an Apple ID, which I described above, change your IP, and also contact Apple support, which will try to help you fix the dysfunction described above.

In contact with

If you are faced with a problem related to Apple technology or one of the Apple services, and you could not solve it on your own or with the help of specialists from our forum, it's time to ask the company for support. Learn how to contact Apple technical support in this guide.

Important: Before calling or emailing Apple, make sure your device is still eligible for service and support. You can do this on a special page of the official Apple website, where you need to enter the serial number of the device and click "Continue".

How to Contact Apple Technical Support by Phone

The fastest way to contact Apple Support is by phone. Moreover, it is by phone that you can get advice on the operation of all your devices - the possibility of online chat with company representatives will not be available on all issues.

Apple Support Number: 8 495 580 9557

It should be noted that the line operates only on weekdays, from 09:00 to 20:00 Moscow time.

How to Contact Apple Technical Support Online


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Hey! Despite the numerous instructions posted on the Internet and on this blog, there are some issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, unlock iCloud, . Who can do it? No one! Only a specially trained employee of the company. And it’s not just about blocking, you never know what other questions can be answered by a competent specialist?

And after all, it would seem that technical support itself is not hiding from anyone, there are a lot of ways to contact it, but people still ask in the comments - how to call or write to an Apple operator? And if they ask, we will answer!

Here are all the ways to reach technical support, wherever you are.

Apple technical support phone numbers in Russia

Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:

  • 8-495-580-95-57 (Moscow number).
  • 8-800-555-67-34 (Free number for calls from any region of Russia).
  • 8-800-333-51-73 (Apple Store Customer Service).

For any of these numbers, Russian-speaking employees will be ready to advise you from 9.00 to 21.00 on weekdays.

Other Ways to Talk to Apple Technical Support in Russia

When you call any of the phones, you are met by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back - the company will call you. To do this, go to this page and:

The incoming call will not be from the numbers listed above, but from others. It can be a number from any country (I got calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.

For some reason you don't want to talk? You can always communicate with technical support through a special chat. To do this, repeat all the steps indicated just above, the only thing, on the third paragraph, select: "Chat". It also shows the approximate waiting time, which is convenient.

In 2018, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!

However, we are interested in another possibility of this program - to get the help of a technical support specialist. What should be done?

It remains to select the device and the problem you are facing. The application will offer various solutions:

  • Articles and instructions.
  • Chat with a specialist.
  • Call support yourself.
  • Callback order.

Agree, the choice is simply excellent. We use!

How to contact Apple Russian technical support if you are in another country?

There are a large number of countries where technical support is either absent in principle, or available, but in the language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?

This is not difficult, there are several ways:


But ordering a callback if you are in another country, most likely will not work (unless, of course, you do not have a Russian SIM card). The fact is that the callback form requires the indication of a number starting with +7 (a prefix for Russian numbers). You cannot erase it and replace it with another.

P.S. If you suddenly have questions, then write in the comments. And of course, put "like", then the conversation with technical support will be favorable and successful!

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