Common mistakes. Sberbank-AST plug-in is not available and other errors: we solve problems with ETP Sberbank AST electronic trading platform plug-in is not available

The universal trading platform Sberbank AST is an electronic type system created for holding open auctions at the federal level to obtain bidders the right to conclude state contracts for the supply of goods, performance of work and provision of services. The site is the leader in purchases in the domestic market, and is of great interest to many companies and individual entrepreneurs who want to get a profitable order. Those users who have an electronic digital signature and have been registered are eligible to apply for participation in the auction.

The service is regularly updated to improve existing services and add new features for its users

Before applying for the status of an accredited participant, you will need to collect documents according to the list and prepare them in in electronic format... Practice shows that a package of documents prepared in accordance with the requirements increases the applicant's chances of timely approval of the application. Otherwise, the application will be rejected and the user will have to re-submit it, wasting time.

4 main areas of work of the system

Legal entities and individuals have the right to connect to the service. Before going through the accreditation procedure for Sberbank AST, you should submit copies of the following documents:

for legal entities

• an extract from the Unified State Register of Legal Entities not older than six months;
• constituent documentation;
• power of attorney for the one who will be engaged in registration and bidding;
• protocol on the appointment to the post of director.

for individual entrepreneurs

• TIN assignment certificate;
• extract from EGRIP;
• a document confirming the authority of the person involved in registration and trading, if the individual entrepreneur will not perform this function.

To work with the site, you need to equip your workplace based on the recommended requirements

for individuals

• certificate from the Federal Tax Service on registration;
• identity document;
• if another person is registering and participating in the auction on behalf of an individual, a power of attorney will be required for him.

All documentation must be readable, each copy is sent in a separate file (no more than 16 MB).

For successful accreditation, you will need to prepare a workplace. It must meet the following requirements:

1. Pentium II processor (not lower);
2. volume hard disk at least 2 GB;
3. RAM not less than 32 MB;
4. screen resolution - at least 1280 by 800;
5. Windows 2000 SP 4 or XP SP 2 Professional and later versions are installed;
6. editors for working with texts MS Office, MS Excel, WordPad;
7. RAR, ZIP or WINZIP archivers;
8. Internet Explorer browser at least version 8 or any other widely used;
9. for using digital signatures - Crypto Pro CSP 3.6 and Crypto-Pro Browser plugin
10. install User certificate and CA root certificate.

In addition to the documentation, the participant must have an electronic digital signature, which is the key: it is impossible to work in the system without it. And you will also need to install the root certificate of the CA and the User certificate.

Further registration takes place in the following order:

1. the participant's EDS is initially checked;
2. an application for participation is drawn up;
3. checking e-mail;
4. sending a signed application to the operator;
5. the confirmation;
6. access to the Personal Account.

How to register for Sberbank AST

All registration consists of going through two stages:

• as a user in the open part of the site;
• as a participant in the trade section.

The platform website has step-by-step instruction how to register

Let's consider how to independently register for Sberbank AST. The registration algorithm in the open part is as follows:

1. go to the Sberbank AST website;
2. go to "Registration with electronic signature";
3. specify the participant form on the page for selecting organizations;
4. then "Continue";
5. on the page that opens, fill in the registration fields (a significant part of the information is in the certificate);
6. to automatically fill in the rest of the information, you will need to select your certificate;
7. as confirmation, click on the "Read" button;
8. then you will need to download electronic copies of all documents;
9. click "Attach", select the desired file with the document and open it, then download it;
10. download all documentation in a similar way;
11. after filling out all the fields of the form, be sure to check the correctness of filling;
12. then click on the "Sign and Save" button.

The submitted application is sent to the operator for verification, which will take up to 5 days. After that, the potential participant is notified of the decision. After the application is approved and the registration was successful, you can enter your Personal Account and submit an application in the trading sections.

It is very important to follow the order of the procedure and not make mistakes, since the application may be rejected and the user will not get a chance to participate in the auction.

Review of USP trading sections

Direct supply showcase - providing information to Russian and foreign suppliers, interaction between customers and suppliers in order to optimize the transaction process

Universal trading platform (USP) is a service for organizing trades without limiting lots and industries. Platform participants can act as organizers and, at the same time, participants. USP unites dozens of electronic trading sections into a single system.

The following trading sections are available to users:

• Purchases at 223-Ф3 - the whole range of purchases is offered.
• Rent, privatization and sale of rights - property auctions for the sale, lease of non-residential premises for municipal purposes, apartments, non-stationary objects, land auctions, obtaining licenses for communication services, sale of shares.
• Sale of property of bankrupt enterprises.
• Purchases of PJSC Sberbank for the internal needs of the bank and its subsidiaries.
• Fish market - tendering for the sale of fish products.
• Purchases and sales for commercial organizations.
• Showcase of direct deliveries - providing information to Russian and foreign suppliers, interaction between customers and suppliers in order to optimize the process of concluding contracts for the supply of goods and services.
• Implementation of block cargo transportation.
• Personal trading sections of large companies (Central Bank, Russian Railways, Rostelecom, Gazprom, Russian Post and others).

How to work for Sberbank AST for a supplier

If the user plans to act as a supplier, then it is inappropriate to rely only on luck. It is important to know how the supplier should proceed in order for the bidding to be successful. First of all, you need to develop a strategy that will bring the user a guaranteed result. This includes preparatory work, study of ETP offers, assessment of the volume of trades, identification of interesting clients, and a comprehensive analysis of competitors. An approximate plan of action is as follows:

• preliminary selection of ETP;
• accreditation on the platform;
• participation in multiple tenders or requests;
• evaluation of the effectiveness of trading.

Pre-selection is influenced by the availability of customers who may be of interest to the supplier. A potential buyer should be assessed in a complex:

1. study its history;
2. analyze the results of trades where he initiated;
3. actions of the winners in the selected product group;
4. what procurement procedures were used;
5. how was the enforcement of contracts;
6. study the plan and volume of purchases of the customer;
7. inquire about the existence of litigation, and who the customer was - the plaintiff or the defendant.

The "Loan in 60 Seconds" service allows suppliers and buyers to be more mobile during tenders

All these points will become decisive when deciding on further cooperation. The efficiency of the supplier's work on the ETP will be evidenced by the number of sales, the level of price drop, participation costs, and the number of purchased customers.

What to do if the plugin is not available

The "Plugin is not available" error is the most common error when working on the service. To avoid it, you need to install the CryptoPro plugin on your computer. How to do it:

1. download the plugin;
2. find this file in the "Downloads" section;
3. "Install CryptoPro EDS Browser-plugin" will appear in the window;
4. give consent to the installation;
5. click on the downloaded file;
6. the program will automatically install, after which a message about the completion of the operation will appear on the screen;
7. restart browser.

If such a problem occurs in Internet Explorer, then you need to act in the same way, with the only difference that you first need to disable all non-standard add-ons. At the end of the work, also restart the browser.

Loan service in 60 seconds

Since September 2019, a new service has been launched for suppliers registered on the electronic platform - obtaining pre-approved financing for participation in the auction. Buyers receive limits on loans from Sberbank-AST operators, which are carried out online. The advantages of the service are as follows:

1. loan processing speed takes only half a minute;
2. the procedure is carried out completely electronically;
3. participants are not required to provide any documents;
4. payment of the commission for the provision of borrowed funds is reduced to a minimum (money is debited from the participant's card or from his personal account on the ETP).

Borrowed funds are provided automatically immediately after the deadline for filing an application for participation in trading operations on the site.

At the moment, the transfer of funds is possible only to special accounts of Sberbank, opened by suppliers in a banking institution.

The Loan in 60 Seconds service allows suppliers and buyers to be more mobile during trading on the ETP and to conclude profitable deals in a timely manner.

Conclusion

Summing up, we can say that Sberbank AST allows you to both participate in the auction and receive significant benefits from this procedure. This is a significant reduction in the cost of purchasing goods or services, as well as the opportunity to make a profit at an auction that sells and leases property. Registration and work on the site does not present any difficulty, since the service is understandable for users.

To fully work with the Sberbank AST electronic trading platform, you need to install a special plug-in for creating and verifying an electronic signature - Crypto Pro EDS Browser plug-in. It integrates into the browser and is used when working with sites that support authorization or verification through an electronic signature. But sometimes, when entering the site of the e-trading platform, an error like "Sberbank AST plug-in is unavailable" appears, and you will not be able to log in. What is causing this and how to fix the problem?

Possible causes of failure

If the plug-in is not available at the entrance to the Sberbank AST electronic platform, then there are several probable reasons for this:

• an incompatible or outdated browser is used;
• plugin not installed;
• the operating system does not have the root certificate of the certification authority that issued the electronic signature;
• incorrect browser settings.

Even when logging into Sberbank AST, the plug-in may not be available due to the use of unsupported operating systems, in particular, Windows XP and Windows Vista.

You are using an incompatible or outdated browser

1. Internet Explorer 11 or higher
2. Google chrome versions 42 and higher;
3. Opera (based on Chromium);
4. Firefox (the latest up-to-date version is required);
5. Safari (MacOS only).

Internet Explorer versions 8 - 10 are also supported, but occasional plug-in malfunctions may occur.... And, theoretically, working with such software is unsafe - user data can literally be stolen due to the lack of add-ons that provide protection for the exchange of crypto data (and this is how it works CryptoPro CSP with electronic signatures).

Plugin not installed

If, upon entering Sberbank AST, the browser writes that the plug-in is not available, then you should also check whether it is installed at all. The list of installed ones can be viewed in the browser add-ons.

Expert opinion

Vladimir Anatolyevich Sorokin

Accredited site specialist

How do I install a missing plugin?

Download the utility itself for its installation from the official CryptoPro website https://www.cryptopro.ru/products/cades/plugin and install it like any other program on a PC. Before installation, it is recommended to close all Internet browsers, when a service message appears during the installation process, allow the integration of plug-ins. After - be sure to restart the PC.

In some Internet browsers, after launch, a message will appear stating that the CryptoPro EDS Browser plug-in is installed and needs to be activated. Here you just need to follow the prompts on the screen. In the same Google Chrome, by default, all third-party plugins that are not installed from the app store are blocked and you have to manually enable them.

Incorrect browser settings

What if he writes that the Sberbank AST plug-in is not available, but it is installed and a compatible browser of the current version is used? This most often happens when using Internet Explorer or Google Chrome, since in them, in order to fully work with the plug-in, you need to change some settings.

So, in Google Chrome, NPAPI needs to be enabled(support for Netscape modules). This parameter is disabled by default starting from the 42nd version of the browser. To enable it you need:

• enter chrome: // flags in the address bar and press Enter;
• a menu of additional settings will open, where you need to find and mark the # enable-npapi item;
• be sure to restart your browser for the new settings to take effect.

In Internet Explorer, it is necessary to disable all minor add-ons, with the exception of CryptoPro EDS Browser plug-in... For this you need:

• select "Service" in the main menu of Internet Explorer;
• go to "Configure add-ons";
• select each item in turn and click on "Disable" at the bottom of the window;
• be sure to restart your browser.

As practice shows, failures in Internet Explorer most often occur due to add-ons Skype, Yahoo-mail, Yahoo-search, MailRu-search. It is not necessary to remove them from the system.

Root certificate not installed

One of the reasons why the plug-in is not available in Sberbank AST when using Internet Explorer 11 may be that the root certificate is not installed on the system. You can get it from the representative of the certification center who issued the electronic signature. As a rule, it is given along with a rutoken, on which the EDS is recorded. The installation of the certificate is performed by a simple double-click on the certificate file, after which the system will ask you to allow or prohibit its installation.

After adding the root certificate to the OS, it is imperative to restart the PC. By the way, when working with Sberbank AST, the browser may display a message that the certificate itself has expired. Most often this occurs when the date is incorrectly set on the PC.

In total, if, upon entering the electronic trading platform Sberbank AST, the browser displays a message that the plug-in is not available, then there may be several reasons for this, all the most common are considered above. If none of these solutions helped, then you should contact the technical support of Sberbank AST. In this case, it is advisable to indicate the OS used, the browser and its version, where and when the electronic signature was issued.

The most common mistake when working with a trading system. To eliminate this error, the user needs to install the CryptoPro Browser plug-in and make the correct settings.

How to install the CryptoPro plugin.

• Download plugin from manufacturer's website Download
• Install the program by clicking on the downloaded file (you can find it in the "Downloads" section).
• At the beginning of the installation, answer “Yes” in the window with the question “Install CryptoPro EDS Browser-plugin”.
• The program will start the installation, upon completion you will receive a notification about the successful installation of the plug-in.
• For the plugin to work correctly, the browser must be restarted.
• In the future, when switching to the ES verification form (section "Registration - Obtaining and verifying an electronic signature http://utp.sberbank-ast.ru/Main/Util/TestDS") and when entering Personal Area user, the browser will request access to the certificate store. When such a request appears, you must click "OK"

IMPORTANT! For the CryptPro Browser plug-in to work correctly, you must have the root certificate of the Certification Authority installed on your PC. If, when working with USP, the system displays the message:

“Error while signing data. An internal error has occurred in the certificate chain. "

It is necessary to install the root certificate of the Certification Authority.

Plugin not available in Internet Explorer

To eliminate the error, the same manipulations are required as in the previous error. In addition, all non-standard add-ons must be disabled:

• run IE.
• enter "Service", then "Configure add-ons", "On. and off. superstructures ".
• Choose add-ons related to Skype, QIP, Mail, Yandex, Rambler, Google, Yahoo, etc. and disable them.
• restart IE.

Error opening storage: error Sberbank-AST

This error occurs when the personal certificate store system fails. This happens if the browser is configured incorrectly in the Sberbank-AST system. First, you need to check the ES site using Activex, then update this component. But the main reason for the failure is the inaccurate operation of the Capicom library. To install it, you need to do the following:

• download and unpack the archive with the software;
• go to the folder and run the file from the "Administrator" function;
• the installation wizard window will open, click Next;
• agree to Microsoft's licensing rules, then Next;
• click Browse to install the application,
  select the System 32 system folder, click OK, then Next;
• to start the installation process, click Install;
• when the process is over, you need to click Finish.

If the application is duplicated because it might have been installed earlier, an error message will appear. Then it is possible to download a file with the .msi extension from the official Microsoft website according to the previously described scheme. After that Capicom needs to be registered. To do this, enter the following on the command line:

c: \ windows \ system32 \ regsvr32.exe capicom.dll

and press the "ENTER" key on the keyboard.

The registration process is complete.

Crypto provider error in ETP Sberbank-AST

This error occurs if the user has not been accredited on this ETP. It is necessary to enter the details and copies of the necessary documents in a special form and send this information. A reply will be received within 1-5 days.

To successfully pass accreditation, you must:

• Install CryptoPro (see the section "Sberbank-AST: plugin not available");
• Configure CryptoPro. Run the utility as administrator. In the "Equipment" tab, open "Configure readers", then "Add", select the one you need from the list;
• Here, click "Configure Media Types", then "Add", select Jakarta or Etoken.

Install a personal certificate.

• Go to CryptoPro;
• In the "Service" option, click "View certificates in the container", then "Browse";
• Select the appropriate certificate, option "Certificate for viewing", "Properties", "Install certificate"

If you don't see the certificate

If, upon entering with an EDS certificate, the system displays a message: “This certificate is not associated with the system user. To associate this certificate,

• On this page, enter your username and enter the user's personal account on the site.
• If, upon re-entering your personal account, the system no longer displays the message shown in the figure above, therefore, the certificate association was successful.
• If, upon entering your personal account using an EDS certificate through the "Single Login Page" or re-entering through the "Previous Login Page", the system still displays a message that "the certificate is not associated with the user", therefore, the certificate association did not go through automatically and it is necessary to fill out an application for registration of a new user.

Registration procedure:

• on the Sberbank-AST website, enter “Participants”, then “Registration”, click “Submit an application” in the field “Registration of a participant's user (new electronic signature certificate)”;
• in the selected certificate, some of the fields will be filled in automatically, the rest must be filled in manually.

When re-registering, you need to come up with a new username and enter it in Latin letters.

If the selected certificate has an administrator function, then the data will be transferred automatically. Otherwise, another person of the company, endowed with the functions of an administrator, does it through the personal account. If the company does not have such a person, then an electronic application is submitted to confirm the updates: [email protected]

Capicom

Capicom is a built-in utility for verifying electronic signatures, viewing and decrypting certificate data, adding and removing certificates. The procedure for installing this function is described in the Sberbank-AST section.

How to update EDS on Sberbank-AST?

EDS or electronic digital signature is required to sign documents electronically. This is important to guarantee the authenticity of the information and the owner's signature itself. If the EDS is outdated, then it must be updated.

EDS renewal procedure:

• repeated accreditation is not required;
• within 5 days, the organization sends all the changed information and documents (if any), informing about the expiration of the old EDS;
• when replacing the EDS, a new user is registered, with the introduction of information about this in the register. The authorized person of the company is informed through the personal account.

Here are considered the most common errors encountered by users of "Sberbank-AST". We hope that these recommendations will help to avoid them in the trading system.

To conduct online trades, it is required to install a special add-on that provides the formation and verification of an electronic digital signature. It works synchronously with a web browser that supports authorization or confirmation of actions via EDS. Sometimes an error occurs when the notification "Sberbank AST plug-in is unavailable" appears.

The electronic digital signature is used to manage the Sberbank-AST universal trading platform. After installation, the CryptoPro plugin is quickly integrated into the browser. It is compatible with most programs - Internet Explorer, Google Chrome, Safari, Opera. The plug-in is supported by all PC operating systems. The add-on is also compatible with a number of mobile operating systems. The signature is used to certify such data:

• documents downloaded from the user's computer;
• autocomplete data;
• electronic documents;
• business correspondence.

Possible causes of failure

An error when opening the "Error Sberbank AST" storage may occur for the following reasons:

1. The browser is outdated. The instructions contain the versions of the programs on which the add-in can be installed. Some legacy options also support the plugin, but it crashes frequently. Working with such a browser is dangerous - the data may become available to third parties.
2. Plugin is not installed. The list of downloaded extensions can be viewed in the web browser settings. If the plugin is missing, it is downloaded from the official site. Before starting the installation, all applications on the PC are stopped. After the installation is complete, the computer is restarted.
3. Incorrect browser settings selected. If an extension has been added but is not available, it is worth changing some settings. Google Chrome is activating the Netscape Module Support Tool. All additional plugins are deactivated in Internet explorer. All actions are performed using the menu located in the upper right corner of the page.
4. Root certificate missing. You can get it at a certification center that issues an electronic signature. Installation is carried out by double-clicking the left mouse button on the file. The system asks for confirmation of the action or prohibition to download. After installing the certificate, the computer is restarted. The browser may report that the certificate has expired. This indicates that the wrong date has been set on the PC.

If none of the above reasons were identified, you need to contact the technical support of the trading platform. Names are indicated in the message operating system and browser, the date of issue of the electronic signature.